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The issue in GetHuman-bdicos's own words
I've been with Sprint for approx. ** years or more & being a Senior Citizen would appreciate better service. (Ph* ***-***-****).*All was going well until I received my bill in October ****, due in November. When I phone Customer Care I was informed I was being charged for cancelling the Automatic Payment, where Sprint deducts the bill from my bank account. At that time I informed the representative I NEVER requested that, I phone in my payments myself, never giving authorization for the automatic payments. I was informed the charge would be cancelled to pay my regular amount (the monthly bills were $*** & odd cents or $*** & odd cents. My mistake was thinking everything was taken care of, silly me. In November **** I received my bill (due in December) again, the bill is much higher, I phoned Customer Care again, explaining the situation again. The representative informed me, no problem, I see the error & will correct it, you won't have any further problems, again (what was I thinking) I believed the representative. Now in December **** I received my bill, again it was high (still charging for Cancellation of Automatic Payments $***.** or $***.** & odd change), so here we go again, I phone Customer Care. After explaining the story again, I was asked to hold on, after a short time the representative informed me since I have been a faithful customer & been with Sprint for so many years I was entitled to the "** Plus" (I believe that's the name of the plan), which meant my bill would be $***.** every month. I asked what it consist of & I was informed everything you have now: Unlimited everything plus the HotSpot. Needless to say, I was most pleased, therefore, I asked again to verify everything, being reassured what was discussed was correct. After being reassured everything was in order, not to worry this was the very best plan Sprint had, therefore, making sure again no changes except better options and lower payments I agreed. Now thinking everything was taken care of, WRONG!!! I received my bill yesterday (I won't lie, I was very upset) couldn't believe my eyes the bill was: $***. and odd change. I phoned again, now being really upset, spoke to a representative, who I must say was very gracious even though I was hot under the collar. He kept checking to see what could be done. Finally finding out *.) the Plan I had was no longer available, thank you very much, if I wanted to go back to it, can't now and *.) the total amount was for the old plan plus the new plan plus the HotSpot. Well, sorry to say I really went off on him, I informed him there was no why in **** (sorry about that) was I going to pay Sprint $***. & odd change, NO WAY. I informed him, I had already put $***.** in my budget since I was guaranteed would be the monthly amount. After checking he informed me if I kept the HotSpot now the bill would be $***.** a month & I replied: What wrong with Sprint, I refuse to pay that kind of money. He asked me to hold on again, came back & said: if I cancel the HotSpot & your monthly bill would be around $***.**, I replied: it's higher than $***.**, plus that doesn't include taxes & all the other little extras they charge a person. He said I'm trying my best, which he really did. He said he request for a credit, which means I would still have to pay $***.** & odd cents for January ****, this is NOT ACCEPTABLE. I informed him if my bill can't be as discussed earlier (***.**) with unlimited everything including the HotSpot & the amount for January can't be lower to the amount I previously had been paying, I will certainly cancel Sprint to go to another carrier, I really don't want to, but Sprint is just pushing my hand & I can not & will not pay $***.** each month for what I had before & paid between $*** & $*** monthly. *I will be waiting for your response as soon as possible, due to the fact my bill is due *-**-**, I want to make sure I pay the correct amount. Over the years I have dealt with drop calls, no service at all being informed by Sprint they were updating their towers & that lasted a good year & other problems, but I stuck with Sprint hoping the problems would correct. Most of them have, even though I have a newer phone in some buildings I still can't get a connection & I see other people with other carriers with cheaper phones with NO problem at all, but I still stick with Sprint and this is the thank you for being our customer. Right now I'm so very disgusted & have given up hope that this problem can be rectify *I'm asking to please give me some good news so I have put my faith back to Sprint. *Thanking you in advance for your assistance in this matter.
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