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The issue in GetHuman-daynawi's own words
My name is Dayna Williams. My phone number is ***-***-****. I had Sprint for over a year and had my payments on auto pay. I received a call over the Summer where they talking me into coming in to see the new deals and promotions they have. My bill was $*** a month. I signed up for the *th and *th line free. The *th line was actually and ipad. I was also told that my monthly bill would go from $*** to $***. I signed all the papers and went on my way. Well....it has been nothing but a nightmare since. I had this large bills that Sprint paid for and said the corrected the issue. Nope!! Two weeks ago I paid $*** and my next month bill statement came and it says I owe over $***! We all have unlimited phone plans. The manager at the Sprint store on Parker & Peoria (*****) was helping me with this in the beginning and he now is not responding to me. When I call Sprint they say I have to speak to the store that set me up to fix the problem. No one is willing to help! I no longer have auto pay because the monthly rates and so high for no reason. I cannot afford this nor can I be without my phone. Who at Sprint will step up to fix the problem that Sprint created?? I was offered a promotion and deal that I never got. It was extremely high and not what I signed up for. This issues needs to be fixed. This has gone on for * months now.
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