I need help resolving sprint holding my phone hostage for *-* days after I paid off my...

GetHuman1643117's customer service issue with Sprint Corporate Care from November 2018

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Help with my Sprint Corporate Care issue
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The issue in GetHuman1643117's own words
I need help resolving sprint holding my phone hostage for *-* days after I paid off my phone and paid off my monthly bill. I have changed services to another provider after almost ** yrs with Sprint. I and my daughter both talked to about * different Sprint workers and supervisors and keep getting the run around-no resolution. People were also rude, some hug up on us. So I am stuck with sprint service on my phone they say for **-** hrs because they will not release my paid off phone. I have switched over to T-Mobile * days ago which I am now paying for as my new service and I'm sure Sprint will charge me for those days they are holding my phone hostage as well. Can you please please help me get my Sprint phone unlocked ***-***-****? Cindy Heard
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1643117
Nov 28th, 2018 - 9 mons ago
I have an issue with Sprint Corporate Care too
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Seen by 10 customers so far
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Timeline
GetHuman1643117 started working on this issue
Nov 28th, 2018 4:19am