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The issue in GetHuman1617684's own words
I was signed up a sprint flex lease agreement and was told by your sales rep in India that my phone would be ** dollars a month after the first * months as the down payment for the phone Would be spread out through the first two payments when this didn’t happen I called to Rectify the issue and was told that when I signed up for the phone a promotion was not applied. I was told that my case was going to be escalated to a different apartment and I would receive a phone call while when I got this phone call the person on the other line from you guys was very rude and confusing . He told me that I was wrong and that i aggreed to pay $** a month for the phone for the remainder of the agreement when I stated to him that’s not what someone previously told me on the phone and I wanted that phone call to be pulled up to be reviewed He said he could do that but I had to pinpoint which phone call it actually was and then if I couldn’t pinpoint it then he couldn’t help me so after some thought and going through my call log I tell him the phone call and time that needs to be looked up I need then tells me that I need to subpoena any records of phone conversations after he just told me if I could pinpoint it he would look it up it is no secret that your whole customer service and sales department is in India and if you guys can’t honor what your heavily accented Half English speaking mis informed customer service department in Indiana tell it’s customers in America maybe Sprint shouldn’t have
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