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The issue in GetHuman1470479's own words
I need your immediate assistance. We were billed an additional $*** for that Galaxy *. I called sprint to inquire about the charge and they informed me the actual charge was about $** but the bill is reflecting a higher amount, which makes no sense to me, however, the agent informed me Sprint will provide our account with a $** credit in four installments. So though as the rep said the true balance was $** he would, overtime, be providing us a $*** credit. He provided me with a case number (which I don't have at this time but will find and provide) and told me to pay the amount we normally pay and things will be fine.**However, things are not fine. Our account is about to be past due because of the outstanding balance of $*** for which no one on our account is responsible! When we initially spoke i envisioned this a smooth transition however we have been getting so many headaches due to this process. Please assist us in resolving this issue at your earliest convenience.
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