Before contacting them, items GetHuman1357034 may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
Tip from another customer
You should call in to Sprint to check the warranty on the phone. Most likely you have a purchase warranty within the first 30 days but you will need to call in to check.
The issue in GetHuman1357034's own words
I purchase a galaxy s** due to the fact that the S* edge my husband had BLEW UP in his hand, which i st ill have phone and pictures of his hand. *So this all happened mis contract which i beleive I just paid off on last bill it was over ***. For * phones..*But I had to purchase a phone regardless that the one I wanted wouldn't be out until a year s* were not even out.. so I get this phone the s** on phone ****-***-****, from day one problems with phone! No one can hear me if they so it's breaking up! Nothing will update no apps nor phone..*I call today and get a cust serve rep who in the conversation proceeds to tell me their are many issues with this s** including software malfunction. I speak to a supervisor regarding this matter and basically she tells me to pay for replacement. Why would I even want this phone after finding out from YOUR company its a LEMON!! The stress of this situation and the separation from my Doc *st off, friends and family who either don't call because of phone problems or do and i end up calling from another phone, as I do live far away. *I have contacted my Lawyer due to the overwhelming stress of the situation and he has advised me to submit my complaints in writing to your company. *Thank you*Angela Smith***********
GetHuman1357034 did not yet indicate what Sprint Corporate Care should do to make this right.
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