I have tried for a week to get a phone unlocked for another carrier. I have never been...

GetHuman1164782's customer service issue with Sprint Corporate Care from September 2018

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I have tried for a week to get a phone unlocked for another carrier. I have never been so aggravated with customer until now. When I called to pay off a phone I asked them if I had to do anything further to transfer carriers and I was told that all I needed to do was provide the account number and passcode to the new carrier and ALL the phones would transfer over just fine. Well, they were wrong there is still one phone that is locked and every time I call they say it would only take *-* hours, that was two days ago and my mother still doesn’t have her phone unlocked. I ha w been a sprint customer for a very long time and I have never been so disgusted with your company. I called again last night after I received an email stating that the phone would not be unlocked until the balance was paid in full. Again, I was never told that either!! I just received the bill yesterday in the mail and it isn’t even due until oct *!!! I want the phone unlocked today!!! There is no reason this should have ever happened, I was told last night at **pm est that a supervisor would call me ASAP and I am still waiting for that call. I just can’t believe that I have been treated this way, after being a sprint customer for many years. Please help me with this issue, if this isn’t resolved today I will no other recourse other than reporting to the better business bureau and file a formal complaint. I can be reached at ***-***-**** thank you for your time.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1164782
Sep 19th, 2018 - 6 mons ago
I have an issue with Sprint Corporate Care too
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Timeline
GetHuman1164782 started working on this issue
Sep 19th, 2018 10:15am
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Sep 19th, 2018 10:20am
GetHuman1164782 confirmed the issue is fixed. Hooray!
Sep 23rd, 2018 6:31pm