I have been with sprint since *******, and I am already fed up with customer service agents who don't care, don't listen and don't even make sure they are fully answering your questions or answering them correctly. I have been lied to almost every time I call in for something, including when I first signed up with sprint. I have been ignored and argued with on multiple occasions. I have also asked questions and had the agent not even try to answer those questions. I can't understand half of your customer service agents and the other half only seem to half understand what I need. I'm sick of having to deal with figuring things out on my own or having to drive to a sprint store to get real answers. I'm sure I am not the only person who us fed up with it. Even asking for retention doesn't help me often anymore. I called today to set up a payment arrangement and see about upgrading my daughter's phone, which is not working, because I was told when I switched to sprint that upgrade was available after ** months, which was January, BUT, when I tried to upgrade her phone in January, I was told it had to be paid off, first. That WAS NOT what I was told when I switched to sprint. So, I let it go. My daughter's phone is now broken and I can't even get it upgraded for her AND, it took THREE people to get a payment arrangement set up that isn't even satisfactory. I explained that I am temporarily laid off work until the **th of September and when I go back, I would not have my first paycheck until the **nd of September. The best they could do after that was the **th of September. Do you have ANY representatives who can do their jobs without arguing with the customer or giving false information? If so, I STILL haven't found one in more than ** months. You need to do something to improve your service. At this time, I wouldn't reccomend sprint as a wireless carrier for anyone because of the experience I have had with sprint since I switched from AT&T. **Please, do something to change the way your representatives interact with your customers. **My phone number is ***-***-**** in case you have any questions for me about this complaint. **Thank you for your prompt attention,**Wanda Morris
GetHuman1099181 did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman1099181 fixed the problem
We are waiting for GetHuman1099181 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.