I have been with sprint since *******, and I am already fed up with customer service ag...

GetHuman1099181's customer service issue with Sprint Corporate Care from September 2018

4 views | 809 similar | 0 following
Help with my Sprint Corporate Care issue
Next: our robot will wait on hold for GetHuman1099181 to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone to call Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1099181's own words
I have been with sprint since *******, and I am already fed up with customer service agents who don't care, don't listen and don't even make sure they are fully answering your questions or answering them correctly. I have been lied to almost every time I call in for something, including when I first signed up with sprint. I have been ignored and argued with on multiple occasions. I have also asked questions and had the agent not even try to answer those questions. I can't understand half of your customer service agents and the other half only seem to half understand what I need. I'm sick of having to deal with figuring things out on my own or having to drive to a sprint store to get real answers. I'm sure I am not the only person who us fed up with it. Even asking for retention doesn't help me often anymore. I called today to set up a payment arrangement and see about upgrading my daughter's phone, which is not working, because I was told when I switched to sprint that upgrade was available after ** months, which was January, BUT, when I tried to upgrade her phone in January, I was told it had to be paid off, first. That WAS NOT what I was told when I switched to sprint. So, I let it go. My daughter's phone is now broken and I can't even get it upgraded for her AND, it took THREE people to get a payment arrangement set up that isn't even satisfactory. I explained that I am temporarily laid off work until the **th of September and when I go back, I would not have my first paycheck until the **nd of September. The best they could do after that was the **th of September. Do you have ANY representatives who can do their jobs without arguing with the customer or giving false information? If so, I STILL haven't found one in more than ** months. You need to do something to improve your service. At this time, I wouldn't reccomend sprint as a wireless carrier for anyone because of the experience I have had with sprint since I switched from AT&T. **Please, do something to change the way your representatives interact with your customers. **My phone number is ***-***-**** in case you have any questions for me about this complaint. **Thank you for your prompt attention,**Wanda Morris

GetHuman1099181 did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman1099181 fixed the problem

We are waiting for GetHuman1099181 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1099181 fixes it.
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman1099181
Sep 5th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 809 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email

Timeline

GetHuman1099181 started working on this issue
Sep 5th, 2018 7:32pm
GetHuman1099181 indicated the issue is not fixed yet.
Sep 5th, 2018 9:57pm
GetHuman1099181 indicated the issue is not fixed yet.
Sep 5th, 2018 10:00pm