On Sept ** I was offered a $*** discount on * phone lines by customer service, transfer...

GetHuman1177663's customer service issue with Sprint Corporate Care from September 2018

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The issue in GetHuman1177663's own words
On Sept ** I was offered a $*** discount on * phone lines by customer service, transferred to sales and told that I could only get it on one, not what I was promised so I asked that they check and let me know the outcome. Next conversation, Sept **, it was explained to me that I could only get he *** offer on one line but I was then offered a $** per month loyalty discount on the other line which a accepted. I was then transferred to sales where I spent ** minutes trying to get the device order placed. After going back and forth on colors, I decided to take both phones in the same color, whatever was available, was put on hold again only to be told that the phone was not available at all. On Sept **, I called a corporate office here in Atlanta to get information on what I needed to do to file a complaint and that person told me that they would take care of me, told me that I could get the offer I was promised, that she would notate my account and that I had five days to go to a Sprint store and get the transaction completed. The Sprint store said that they could not complete the transaction in the store, I would need to call sales so I called, spent over * and *** hours on the phone with customer service and sales and as of right now, I have not been able to get what I was promised. I am now being told that the $*** discount has passed and no one seem to be able to override the system to get what I was promised. I accepted the offers when they were made to me on the **th, **th and **th, not my fault for the delay or the inability to complete the transaction which I totally don't understand. Been a Sprint customer for ** years, don't think I have received the quality of customer service I deserve. All I want is to get what was promised.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman1177663
Sep 21st, 2018 - 6 mons ago
I have an issue with Sprint Corporate Care too
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Seen by 4 customers so far
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Timeline
GetHuman1177663 started working on this issue
Sep 21st, 2018 7:54pm