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The issue in GetHuman1028018's own words
My name is Vernita Williams. I am a former employee (from ****-****) due to layoffs. I have always taken pride in Sprint as an employer and as a customer. But today I was disappointed. *I have been ill off and on for the past * months and have lost wages due to having to take time off. I fell behind in my payments and didn't send my old device back as agreed due to just being busy. I called today to start making arrangements to bring account up to date. The min is ***-***-****. I got the automated systems giving me my options to restore service. I was instructed to at least pay $***.** and make arrangement for the difference, which I did and once that was done to wait ** min and power cycle my device to restore service. *After * or more hours of waiting, I still have no service. So I called and was bounced back in forth between collections and Sprint customer service. I was told that sense my account was in collections that I would have to pay entire pass due amount to restore service.*Now I understand that but my issue is why make an offer to me or an option that does not apply and if I could not take advantage of the partial payment and arrangement? It is terribly misleading and disappointing for anyone who is offered this option that could not be applied to their account. So I wonder how many people have experienced this glitch? I was a little upset at the whole situation. They gave me $**.** of my service but I wanted to express this since as a former employee , I know Sprint prides itself on the customer experience and service. *I am not saying I am a model customer, I am just saying help Sprint to continue look great in the eyes of the customer. *I will be sending the old device this weekend. Thank you for listening.**Ms. Vernita Williams
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