My name is Vernita Williams. I am a former employee (from ****-****) due to layoffs. I...

GetHuman1028018's customer service issue with Sprint Corporate Care from August 2018

9 views | 746 similar | 0 following
Help with my Sprint Corporate Care issue
First: share to improve GetHuman1028018's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1028018 to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone to call Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1028018 may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman1028018's own words
My name is Vernita Williams. I am a former employee (from ****-****) due to layoffs. I have always taken pride in Sprint as an employer and as a customer. But today I was disappointed. *I have been ill off and on for the past * months and have lost wages due to having to take time off. I fell behind in my payments and didn't send my old device back as agreed due to just being busy. I called today to start making arrangements to bring account up to date. The min is ***-***-****. I got the automated systems giving me my options to restore service. I was instructed to at least pay $***.** and make arrangement for the difference, which I did and once that was done to wait ** min and power cycle my device to restore service. *After * or more hours of waiting, I still have no service. So I called and was bounced back in forth between collections and Sprint customer service. I was told that sense my account was in collections that I would have to pay entire pass due amount to restore service.*Now I understand that but my issue is why make an offer to me or an option that does not apply and if I could not take advantage of the partial payment and arrangement? It is terribly misleading and disappointing for anyone who is offered this option that could not be applied to their account. So I wonder how many people have experienced this glitch? I was a little upset at the whole situation. They gave me $**.** of my service but I wanted to express this since as a former employee , I know Sprint prides itself on the customer experience and service. *I am not saying I am a model customer, I am just saying help Sprint to continue look great in the eyes of the customer. *I will be sending the old device this weekend. Thank you for listening.**Ms. Vernita Williams

GetHuman1028018 did not yet indicate what Sprint Corporate Care should do to make this right.

How GetHuman1028018 fixed the problem

We are waiting for GetHuman1028018 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1028018 fixes it.
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman1028018
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 746 others
0 customers following this

Timeline

GetHuman1028018 started working on this issue
Aug 23rd, 2018 4:58pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies