I returned a galaxy s** to the sprint store after terminating my lease. The rep told me...

GetHuman1020418's customer service issue with Sprint Corporate Care from August 2018

736 similar
0 following
Help with my Sprint Corporate Care issue
First: share to improve GetHuman1020418's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1020418 to get a Sprint Corporate Care rep on the line!
Always use the GetHuman Phone tocall Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1020418's own words
I returned a galaxy s** to the sprint store after terminating my lease. The rep told me they would return the phone for me. Did not give me a receipt after I asked for it. This was a month and a half ago. I get an email saying I need to return the phone or pay the balance. I called and I asked customer care if they received the phone they said no and there has been no shipment or tracking number to the phone. I went to the sprint store where I returned the phone and the rep wouldn’t let me talk to the supervisor to get a receipt. I went back and the supervisor was on the floor so I asked him for the reciept. He got mad. The supervisor and rep told me they remember me bringing in the phone. The supervisor went on the account to print a reciept but said there was no notes or reciept of the shipping out the phone nor recieving it. They don’t know why nothing was put on the notes or why there was no reciept for anything and there is nothing they can do. I need to know what to do to get an investigation to get the camera footage of me being there and returning the phone and know where that phone went. My name is Maria Torres. The account is under my grandpa Avelino Tafoya. The number to the phone that was terminated was ***-***-****.
GetHuman1020418 did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
How GetHuman1020418 fixed the problem
We are waiting for GetHuman1020418 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sprint Corporate Care's attention and get better help faster. Tap below to get started.
Having Sprint Corporate Care issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sprint Corporate Care email you?
This email address isn't valid
Follow this issue
See how GetHuman1020418 fixes it.
This email address isn't valid

Sprint Corporate Care

Customer service issue
Reported by GetHuman1020418
Aug 21st, 2018 - 5 mons ago
I have an issue with Sprint Corporate Care too
Not resolved
Seen by 4 customers so far
Similar issue to 736 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email
GetHuman1020418 started working on this issue
Aug 21st, 2018 8:41pm