Before contacting them, items GetHuman-mikedarl may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
The issue in GetHuman-mikedarl's own words
My name is Mike Giorgi and I was a Sprint customer for * years with * phones on my account. I decided to switch services * months ago due to poor customer service. *My wife and I went down to the local Sprint store on **** and asked what we need to pay to secure our phones, pay anything we owe in bills and unlock our phones. I asked more than once to please give me a final bill so we can walk away. We were told $****.** and paid it on the spot. I asked if they were sure this is the final bill and we are all good? I was told yes and they said the phones would be unlocked within ** hours. **We made an appointment to start our new phones with Xfinity*Verizon on ***. We took time off of work and arrived at the Xfinity store and were told they were not unlocked. I called Sprint and was told that we still owed $***.** because they charge in arrears. I was not happy with this because I would have paid whatever I was told a few days ago at the Sprint store. I just wanted this over and paid the $***.** so we could move on. But I was then told that it would be another ** hours to unlock the phones.**Well after multiple calls, visits to the Sprint store, even one time being told that one of the phones was reported lost and stolen (which was in my hands at the time) we got the phones unlocked * weeks later.**Now, I just received ANOTHER bill saying I owe $***.**! I could have been told the first time I owed $**** to get out and I would have paid it. But I was basically held hostage from moving on by not being allowed to unlock my phones and now for the *rd time being told I owe more money and another different amount.**I have spent * months trying to take care of this professionally and respectfully. But I cannot pay another dime for the way I have been treated. I'm sure you can look at the numerous notes in my account.**To top it off, I had a conversation from your online chat about a week ago with a representative (not the automated chat machine). I told them the problem and said I just want contact info so I can tell someone that I am not paying this last bill and why. He assured me he could help me. After ** minutes on conversation back and forth, I was put on hold for about ** minutes. He comes back and gives me a phone number so I can get my phones unlocked. Unbelievable. **This is why I am reaching out to you, because this has been status quo for all my customer service interactions with Sprint.**I have been a solid customer for * years and this is the worst customer service I have ever experienced. I would appreciate the $***.** being cleared from my account as I have spent at least * times that in time, lost work and frustration trying to get this resolved.**Sincerely, Mike Giorgi****-***-**********@***.com
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