I was told that there would be no penalty for changing companies but then I was charged

GetHuman757615's customer service issue with Sprint Corporate Care from June 2018

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Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman757615's own words
The problem: I was told that there would be no penalty for changing companies but then I was charged
GetHuman757615 did not yet indicate what Sprint Corporate Care should do to make this right.
I have an issue with Sprint Corporate Care too
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Sprint Corporate Care

Customer service issue
Reported by GetHuman757615
Jun 6th, 2018 - 4 mons ago
I have an issue with Sprint Corporate Care too
Not resolved
Seen by 3 customers so far
Similar issue to 256 others
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Timeline
GetHuman757615 started working on this issue
Jun 6th 8:45pm