I was told that there would be no penalty for changing companies but then I was charged

GetHuman757615's customer service issue with Sprint Corporate Care from June 2018

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Help with my Sprint Corporate Care issue
Before contacting them, items GetHuman757615 may need:
Account phone number, IMEI number, Account PIN, Account Service Address, and Account Email
GetHuman757615's next move: have a Sprint Corporate Care rep call.
Always use the GetHuman Phone tocall Sprint Corporate Care. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue and preferred resolution, in GetHuman757615's own words:
The problem I ran into: I was told that there would be no penalty for changing companies but then I was charged
I trust that Sprint Corporate Care will make this right and come up with a resolution that is fair.
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Sprint Corporate Care

Customer service issue
Reported by GetHuman757615
Jun 6th, 2018 - 14d ago
I have an issue with Sprint Corporate Care too
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Seen by 3 customers so far
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Timeline
GetHuman757615 started working on this issue
Jun 6th 8:45pm