This is what happens o that someone stole my phone on the **th of April and I called S...

This is what happens o that someone stole my phone on the **th of April and I called Sprint and they were supposed to of put the stolen phone on my account bill not the past due amount. For the stolen phone that I don't have so the phone would of been payed for and I could get an upgrade for it and have a phone and my bill would be ***.** not. Past due amount of ***.** to were I can't get my phone if you guys look on my account you guys can see were ive payed every month and this on April first I payed ***.** for my account to be at zero then my phone gets stolen and now I have to pay a *** and something bill for a phone I don't have I have *phones on my account and the number that got stolen is ********** and the account holder is Johdon Smith account pin is ******** and what i would like done is a new phone or text bill is back down to nothing thank u