the customer service people (*) and then the supervisor said It couldn't be done becaus...

GetHuman602638's customer service issue with Sprint Corporate Care from April 2018

Help with my Sprint Corporate Care issue
The issue in GetHuman602638's own words
Get an extention until ******* to pay bill ... the customer service people (*) and then the supervisor said It couldn't be done because they had already set up a payment plan and they were returned nsf
I have been a customer for ** years, I have many illness issues if I can't use my phone until my pension comes in on the first, I may have problems* the doctors offices and therapists offices call to confirm my appts.
After an hour* on hold with the Phillipines, the supervisor came back told me they would set up another payment due on the ** of April, ** for the past due plus the current due. I am on a fixed income. They couldn't promise the computer? or people would allow the extention to stay on my phone. It seems I can place local calls but not distance calls. I was told there is no way anyone can override the hold on my account until I make a payment.
I have an issue with Sprint Corporate Care too
How GetHuman602638 fixed the problem
Do not let the supervisor give you a song and dance something can’t be changed on a computer. I hung in there waiting for the super to understand I needed my phone with no interruptions.
Please help with my Sprint Corporate Care issue
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Sprint Corporate Care

IPhone **, **
Customer service issue
Reported by GetHuman602638
Apr 17th, 2018 - 7 mons ago
I have an issue with Sprint Corporate Care too
Fixed
GetHuman602638 shared how to fix
Seen by 11 customers so far
Similar issue to 1337 others
0 customers following this
Items needed
Account phone number
IMEI number
Account PIN
Account Service Address
Account Email
Timeline
GetHuman602638 started working on this issue
Apr 17th 4:55am
GetHuman602638 shared this issue with your circles on Google+
Apr 17th 5:10am
GetHuman602638 reviewed the items needed
Apr 17th 5:12am
GetHuman602638 confirmed the issue is fixed. Hooray!
Apr 18th 12:19am