the customer service people (*) and then the supervisor said It couldn't be done becaus...
GetHuman602638's customer service issue with Sprint Corporate Care from April 2018
Help with my Sprint Corporate Care issue
The issue in GetHuman602638's own words
Get an extention until ******* to pay bill ... the customer service people (*) and then the supervisor said It couldn't be done because they had already set up a payment plan and they were returned nsf
I have been a customer for ** years, I have many illness issues if I can't use my phone until my pension comes in on the first, I may have problems* the doctors offices and therapists offices call to confirm my appts.
After an hour* on hold with the Phillipines, the supervisor came back told me they would set up another payment due on the ** of April, ** for the past due plus the current due. I am on a fixed income. They couldn't promise the computer? or people would allow the extention to stay on my phone. It seems I can place local calls but not distance calls. I was told there is no way anyone can override the hold on my account until I make a payment.
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How GetHuman602638 fixed the problem
Do not let the supervisor give you a song and dance something can’t be changed on a computer. I hung in there waiting for the super to understand I needed my phone with no interruptions.
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