Hello. Around * months ago I signed up for free spotify for * months and *.** a month...

GetHuman-carlboot's Refund a Charge issue with Spotify from December 2019

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The issue in GetHuman-carlboot's own words
Hello. Around * months ago I signed up for free spotify for * months and *.** a month after. When i tried using it though the songs wouldn't skip and i still had adverts. It was still using the free spotify. I tried signing up again and it wouldn't let me. So I downloaded deezer as I couldn't get it to work. Now I have been charged *.** from spotify. But when I go on the app it still says sign up for premium and has adverts. I would be more then happy to cancel deezer and use spotify if I can have my free * months trail and my *.** back. After this I trail i will pay.

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Spotify

Refund a Charge issue
Reported by GetHuman-carlboot
Dec 26th, 2019 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 9413 others
0 customers following this

Timeline

GetHuman-carlboot started working on this issue
Dec 26th, 2019 9:37am
GetHuman-carlboot indicated the issue is not fixed yet.
Dec 26th, 2019 7:19pm