Hello on the **st of May, I contact your company in regards to a refund of my wife and...

GetHuman-donaldfl's customer service issue with Spirit from May 2018

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The issue in GetHuman-donaldfl's own words
Hello on the **st of May, I contact your company in regards to a refund of my wife and I money for a flight to Jamaica, My has become very ill and is still in the hospital, I was asked to send in a doctors statement in which I did, and your response is to still offer me a credit for future use!! I do not want a credit I want our money back !!! My wife cannot walk at this time and we do not know when she is going to be released from the hospital. Is this company that hard up for money? That it can not be sympathetic to this unfortunate and unforeseen incident in our lives. This is absolutely unacceptable !!!! **Dear Guest,** **We sincerely appreciate the time that you've taken to forward your documentation. As a result of our review, we will be processing a Future Travel Credit (FTC) that can be used to book any future flight available.** **Your credit is non-transferable and only the passengers linked to this reservation can redeem this credit. This credit is only valid for ** days (you don’t need to travel by the expiration date, you just need to book it by then) and once expired it cannot be reinstated. You can redeem this credit online at www.spirit.com or by calling our Reservations Center at ***.***.****. The information regarding your credit is below.** **Reservation Code: BDT**A**Amount: $***.****Expiration date: ***************Reservation Code: BDT**A**Amount: $***.****Expiration date: ************* **Sincerely,****Spirit Airlines
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Spirit

Customer service issue
Reported by GetHuman-donaldfl
May 23rd, 2018 - 6 mons ago
I have an issue with Spirit too
Fixed
Seen by 5 customers so far
Similar issue to 336 others
0 customers following this
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GetHuman-donaldfl started working on this issue
May 23rd 1:52pm
GetHuman-donaldfl shared this issue with your circles on Google+
May 23rd 2:03pm
GetHuman-donaldfl indicated the issue is not fixed yet.
May 23rd 3:59pm
GetHuman-donaldfl indicated the issue is not fixed yet.
May 24th 2:54pm
GetHuman-donaldfl shared this issue with your circles on Google+
May 24th 2:56pm
GetHuman-donaldfl indicated the issue is not fixed yet.
May 24th 3:04pm