yesterday we got a "new" box...I am hearing impaired and the close caption was VERY sma...

GetHuman-hankandr's Service or technical issues with Spectrum from July 2020

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Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman-hankandr's own words
yesterday we got a "new" box...I am hearing impaired and the close caption was VERY small... I was on the phone for almost * hours with * different reps. The first either hung up on me, or we became disconnected! The second was more helpful but could not address the situation so I was transferred to another rep - more helpful . He worked at his end and said I would have to reboot to get the result.. I did later, and the caption was larger - but minimally. Would you please enlarge the caption and e-mail when done. The set I have in my bedroom - no dvr - is very legible so I have to believe you can accommodate me. I am a very senior person and needless to say my hearing is not good and my fingers no longer work well - especially with the remote control. PLEASE HELP....THE ACCOUNT NUMBER IS **********-** address is *** Pineview Drive, Orange City , FL *****.

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Spectrum

Service or technical issues
Reported by GetHuman-hankandr
Jul 11th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2379 others
0 customers following this

Timeline

GetHuman-hankandr started working on this issue
Jul 11th, 2020 3:04pm

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