I was trying to downgrade my service, customer service rep said I would still be charge...

GetHuman3785773's Complaint issue with Spectrum from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3785773's own words
I was trying to downgrade my service, customer service rep said I would still be charged my old rate for another month. I asked to speak to a supervisor, the supervisor named Niecee was so rude to me. She said there was nothing she could do to help me so therefore she was going to hang up on me, which she inevitably did. This is the worst customer service I have ever experienced with a company. She was no help to me, made no effort to even try to accommodate me. She said basically this was Spectrum’s policy and if i didn’t agree then I should cancel my service. I’ve been a customer for over two yrs and find this appalling! All I wanted to do was down grade my service* effective immediately.., and have my bill reflect that. *Please get back to me to resolve this issue,

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Spectrum

Complaint issue
Reported by GetHuman3785773
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4052 others
0 customers following this

Timeline

GetHuman3785773 started working on this issue
Oct 18th, 2019 1:09am
GetHuman3785773 indicated the issue is not fixed yet.
Oct 18th, 2019 8:49am

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