We went on our flight (****) from SLC to SAN last Tuesday. When we arrived at the airpo...

GetHuman-maskcara's customer service issue with Southwest Airlines from December 2018

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The issue in GetHuman-maskcara's own words
We went on our flight (****) from SLC to SAN last Tuesday. When we arrived at the airport, we checked in at the desk with our ESA animal (also previously added onto the ticket). We provided all the appropriate information and certification for the dog yet the agent checking us in (Terri M.) insisted that we paid the $** for our animal to travel even though he is a certified ESA animal, we provided her with the letter, I called my doctor in front of her and the dog always wears his ESA tag. *She made us EXTREMELY late to our plane and if I had not paid the $** she would have made us miss our flight which shot my anxiety and stress through the roof making it a very unbearable travel experience for me. *Please refund the $** to my southwest card (do you need the number?) right away as it was wrongly charged in the first place. *I can send you the receipt for the charge and the ESA letter from my doctor, if you would like. (There is no way to attach it to this contact form) **Thank You. *Marissa Taylor
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Southwest Airlines

Customer service issue
Reported by GetHuman-maskcara
Dec 2nd, 2018 - 6 mons ago
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Seen by 3 customers so far
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GetHuman-maskcara started working on this issue
Dec 2nd, 2018 11:52pm