This is a complaint about the customer service I received on two separate flights with...

GetHuman-achegut's customer service issue with Southwest Airlines from November 2018

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The issue in GetHuman-achegut's own words
This is a complaint about the customer service I received on two separate flights with Southwest. The first flight, I was caught off guard by a flight attendant unwilling to open up an overhead compartment to put an item in the over head compartment. She refused, and then when I stated that there was room in the bin, I just took my item down. She snipped at me. I then held the item in my hands like until she came to her senses and then put it in the bin, where there was room. The second was pretty standard poor customer service. I’m going to need to check my bag, but I added that my bag goes under the seat in front of me. But because I had a small purse, I could not have two items underneath (all the previous flights the bags went under the seats). I explained, she refused. Of course there was overhead space and it could have gone underneath. The attitude was not necessary nor was the inefficiency.

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Southwest Airlines

Customer service issue
Reported by GetHuman-achegut
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2208 others
0 customers following this

Timeline

GetHuman-achegut started working on this issue
Nov 10th, 2018 1:29am

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