Desperately trying to find a way to extend a flight voucher for a second time.... for...

GetHuman1394215's customer service issue with Southwest Airlines from October 2018

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The issue in GetHuman1394215's own words
Desperately trying to find a way to extend a flight voucher for a second time.... for ** days after they expire! I am so desperate I am sharing this on a forum. Here it goes.... *My, now, husband, his awesome son and I had made plans to get married in Puerto Rico last year but the hurricane hit and Puerto Rico was wiped out.*Of course our plans changed and southwest offered a * month voucher. We smiled and were grateful for the voucher.*We bounced back and decided to drive to a local beach and got married there. We basically paid for two vacations, one, making the best of the situation and the other with the vouchers from Airline and hotel.*We needed to use the vouchers. Summer would of been ideal but my stepsons mother already had plans with him. So we asked for an another extension and we were again so grateful. We tried to find a good date to include Liam but it’s been difficult because he’s in School. *We thought maybe we could take him over thanksgiving but his mother asked that we try another date and not take him over the holidays. We want to respect her wishes so we looked at January. We made hotel reservations in January with the hotel voucher. *I went to make flight ticket reservations for December ** to January *. But I couldn’t use the voucher because, alas, the expiration date is December **th. I thought we had to make reservations before the **th not make the actual flight reservations before the **th, if that makes sense. I called to see if they could extend until the *th, ** days after ext, and was politely told no that I have exhausted my extensions. *This broke my heart. All we have been trying to do was include my stepson, my little heart, in our vacation, while honoring his mother’s wishes and not taking him out of school by trying to find tickets within our price range and when the hotels point system had availability.*This has been such a stress. Southwest was our only road block the last piece to the puzzle and we were kindly rejected. I cried. It’s so stupid to be so upset over something so seemingly easy. Something that we are privileged to do. I know there is more going on the world and my vacation plans is so small in comparison. I used to work for southwest, I have friends still flying, and I have nothing but great memories and thoughts about the company. I spent ** yrs in the military and have seen countries that need more in life then a vacation.*Even if our plans do not go through after my begging and sob story, I will still love southwest because I recognize that this is a “me” issue and not a southwest issue. I’m just trying everything possible so I don’t have to look at my * yr old and tell him he can’t come with us because I could not beat the road blocks.*I am desperate. Sadly I only have about ** hrs before I have to cancel the hotel reservations. I don’t expect a response before then but have hopes. I don’t expect my problems to be solved in this forum. I just am reaching anywhere possible. I couldn’t find customer service email.

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Southwest Airlines

Customer service issue
Reported by GetHuman1394215
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2016 others
0 customers following this

Timeline

GetHuman1394215 started working on this issue
Oct 22nd, 2018 11:53pm

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