To Whom It May Concern,**Flight **** from BOS to BWI was a scheduled to leave at *:**am...

GetHuman-nessanw's customer service issue with Southwest Airlines from August 2018

16 views | 1479 similar | 0 following
Help with my Southwest Airlines issue
First: share to improve GetHuman-nessanw's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-nessanw to get a Southwest Airlines rep on the line!
Always use the GetHuman Phone to call Southwest Airlines. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-nessanw's own words
To Whom It May Concern,**Flight **** from BOS to BWI was a scheduled to leave at *:**am Saturday, August **th. We were informed that we would be switching to the gate right next to ours because Flight **** to Nashville was having mechanical issues relating to its battery, and they would now be taking the plane meant for flight ****. This caused a delay of over an hour and a half, which severely impacted my travel plans. How come passengers on flight **** were impacted by a plane that was not meant for them? Is it Southwest policy to swap malfunctioning plans, thus unnecessarily inconveniencing passengers? **Thank you in advance, and I look forward to you your response.** Best,*Vanessa Nwankwo*Rapid Rewards* *********

GetHuman-nessanw did not yet indicate what Southwest Airlines should do to make this right.

How GetHuman-nessanw fixed the problem

We are waiting for GetHuman-nessanw to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Southwest Airlines's attention and get better help faster. Tap below to get started.
Having Southwest Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nessanw fixes it.
This email address isn't valid

Southwest Airlines

Customer service issue
Reported by GetHuman-nessanw
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1479 others
0 customers following this
Items needed
Name on booking
Booking reference
Email on booking

Timeline

GetHuman-nessanw started working on this issue
Aug 27th, 2018 11:56am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers