To Whom It May Concern,**Flight **** from BOS to BWI was a scheduled to leave at *:**am...

GetHuman-nessanw's customer service issue with Southwest Airlines from August 2018

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The issue in GetHuman-nessanw's own words
To Whom It May Concern,**Flight **** from BOS to BWI was a scheduled to leave at *:**am Saturday, August **th. We were informed that we would be switching to the gate right next to ours because Flight **** to Nashville was having mechanical issues relating to its battery, and they would now be taking the plane meant for flight ****. This caused a delay of over an hour and a half, which severely impacted my travel plans. How come passengers on flight **** were impacted by a plane that was not meant for them? Is it Southwest policy to swap malfunctioning plans, thus unnecessarily inconveniencing passengers? **Thank you in advance, and I look forward to you your response.** Best,*Vanessa Nwankwo*Rapid Rewards* *********
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Southwest Airlines

Customer service issue
Reported by GetHuman-nessanw
Aug 27th, 2018 - 4 mons ago
I have an issue with Southwest Airlines too
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Timeline
GetHuman-nessanw started working on this issue
Aug 27th 11:56am