Southern California Edison Customer Service Issues

I am part of an energy-efficient program and arranged for a contractor to replace my refrigerator and do weatherproofing. However, the contractor provided cannot work on weekends, causing scheduling issues. Initially, they claimed to work weekends, then changed their stance. Now, they cite appointment problems as a reason for not completing the job, which is disappointing given that I was assured weekend availability when I signed up. As I work on weekdays, I am requesting a new contractor. My details are as follows: Mark A. Gonzalez at [redacted] E. Escoba Dr, Apt. [redacted], Palm Springs, CA [redacted].

As a retired couple looking to manage expenses in a [redacted] sq. ft. condo with central heating and a gas fireplace, we face the challenge of balancing comfort and cost. Currently, our approach of turning off the heat at night and relying on the fireplace leads to a chilly morning and increased heating costs. We are considering setting the furnace at a consistent temperature overnight to avoid the prolonged warm-up time in the morning. This way, we can enjoy a quicker warm-up when we wake up. We appreciate your guidance in choosing the most cost-effective option. Thank you for your assistance. - Bob & Jeanne S.

I am a current Opt-Out customer requesting a review of my recent bill discrepancies related to estimated meter readings. As per the “Schedule ESC-OO, Edison Smart Connect, Opt-Out”, the meter readings should be actualized bi-monthly, yet my past three bills have all reflected estimated readings. This is concerning because my actual usage for this month was recorded at 1,[redacted] kWh, significantly higher than my usual [redacted] kWh monthly average. This error has placed me in a higher billing tier inaccurately. I request that this practice be corrected moving forward, and that my current charges are adjusted accordingly to reflect my accurate energy usage. Additionally, I urge you to refrain from sending me any more excessive use notices, as this issue is a result of past estimated reading errors, not my consumption habits.

I am currently dealing with an issue regarding Southern California Edison holding me responsible for a previous tenant's bill. Despite offering to pay security and any additional fees to start the service promptly, I am facing difficulties due to the same department in charge having it locked. I have been attempting to reach out for assistance since January 4, [redacted], and have provided the necessary documentation, but to no avail. The property has been unoccupied since October [redacted], and with the freezing temperatures in Victorville, I urgently need to have the power turned on for my unit.

I have been trying for a year to access the care program. Despite submitting proof of my SSI, Medicaid, WIC participation, and confirming lack of additional income, they keep requesting more income verification. I believe I am entitled to receive services for the past year given my compliance with all requirements on time. It is frustrating as we have sought assistance from various agencies without success. Our household includes young grandchildren and an elderly great-grandfather with dementia. The contractor mentioned everything would be resolved during the last visit. I am hoping for assistance in finally resolving this matter.

I have been trying to address a billing issue with SoCa Edison since May to no avail. Despite speaking with a Billing Specialist, sending messages, and receiving a $36 check, my auto payments were canceled, and I haven't received a bill since. My account shows no balance due until July 29, and I've sent $[redacted] to cover any future charges. I've had the same service at my residence for over 25 years without issues. I need my electricity bill posted correctly and sent to me monthly without further complications. It's frustrating to face this problem after being a loyal customer for so long. I hope this gets resolved promptly to continue paying my bills without delays.

Dear Forum Members, Our home heater stopped working recently, and despite some repairs, it seems the firebox is beyond repair. This has left us worried that our heater may not last much longer. We are in need of assistance from Southern California Edison to assess whether our heater needs to be replaced. Being over 65, we are particularly concerned about not having heat, especially during the current cold weather. Thank you for your help. Best regards, Frank F.

I encountered a distressing situation with Edison when they provided me with the wrong account number for a payment made on 6/8/[redacted] at Maria's Fine Jewelry. Despite speaking with a supervisor named Elvia, who assured me my power would be restored by Friday, it was not. After purchasing $[redacted] worth of food in preparation, I was left waiting until Monday. Whenever I called for updates, I was given the runaround and conflicting information, adding to my frustration. They claimed a truck had been sent to restore my power, but by 8 p.m., they insisted I wait until Monday. This rollercoaster of incorrect information and broken promises has left me stressed and out of pocket by paying $[redacted] to fix their mistake. I also never received the promised complaints form from one of the supervisors. The whole experience has been unfair, causing me unnecessary stress and financial loss due to their error.

I am a representative from the St. Vincent de Paul Society in Claremont. I am looking to settle an overdue bill of $[redacted].93 for our client, Theresa Mary Gardner, residing at [redacted] E. Bonita, #73, Pomona, CA [redacted], with account number [redacted]. I visited the Superior Market at Garey and Foothill in Pomona to make the payment, but unfortunately, their machine was unable to accept the St. Vincent check, as confirmed by an employee. We have successfully used checks at this location in the past. I am seeking advice on what to do with the check that I have written out. I would appreciate some reasonable alternatives or a contact person to assist us in resolving this issue. Thank you, John Teuber St. Vincent de Paul, Claremont Contact: [redacted]

Hello, I am currently listed on the billing for [redacted] Bell Rd, Johnson Valley, along with my father, Clarence Sanders. Unfortunately, my father has recently passed away, and I need to transfer the power service to my name for the property. They have mistakenly listed me as Greg Comstock instead of my correct name, Craig Comstock. I have received a disconnection notice and need to resolve this issue urgently. Due to the COVID-19 situation, I am currently unable to return to the USA. I have tried contacting the company multiple times, but I am unable to reach them as the toll-free number provided does not work from my location. I am concerned about our animals on the property needing water, which would be cut off if the power is disconnected. I am willing to call and provide any necessary details, but I require a non-[redacted] number to do so. Thank you, Craig Comstock

1. I am currently in the process of transferring my SCE account from my former roommate Carlyle Seaman's name to mine, Caitlin Trude. I initiated the switch last week, but SCE advised me to call back today after their website migration. However, I have been on hold for almost two hours. 2. I received a statement for $1.63 hours ago, but SCE mentioned they have no record of such a statement when I inquired. 3. I am unable to link or access my or my former roommate's SCE account to view or pay bills, creating a significant issue. 4. The SCE account number provided ([redacted]) does not allow me to log in to SCE at all, indicating a potential error. 5. Despite SCE's recommendation to contact them for assistance, I have been unable to reach a representative after being on hold for hours, causing concern about possible electricity disconnection or financial penalties due to unresolved account issues.

I recently received an unexpectedly high bill of over $[redacted] for a standard house despite having solar panels installed. I believe there may have been an error because for six months last year, it appears my generated energy was not accounted for correctly, and I was still charged. I attempted to contact the solar department by phone, enduring a frustrating four-hour wait before being disconnected. I also tried to reach out to them through Twitter, but received no response. I am seeking alternative ways to contact them such as email, chat, or a call back feature, as I hope to resolve this billing discrepancy promptly.

I reside in a mobile home park where the park owner informed me that Edison bills are not sent directly to individual tenants but are instead billed collectively through them. I've faced issues in the past where my electric bill doubled without any increase in usage from my home. After discussing this with the owner, it was determined that my bill was incorrect. However, recently I was informed that my rate has changed, resulting in a $45 increase compared to the same time last year. Despite sitting down with them to review my bill, there is now a new method for calculating charges. I am seeking clarification on how Edison bills are calculated to ensure I am not overcharged by my landlord.

I have been experiencing difficulties paying my bill online with SCE. I've been a customer for a little over three years. Each time I attempt to pay using my checking account, I receive a notification that the check was returned, and a seven dollar fee is charged. Initially, I paid my bills with paper statements at my local Walmart. However, when the paper bills stopped coming, I started encountering issues. Despite contacting them and requesting paper bills again in May or June, I have yet to receive them. Even after paying my bill on August 16th, I received an email this past weekend requesting payment for the bill I already paid. Today, I received another letter informing me that my check was returned. I would greatly appreciate assistance in resolving this matter. Thank you for your help.

Yesterday, on September 1st, upon returning home, I discovered my front yard in shambles. An uprooted tree, a large white tarp filled with dirt on plants, other plants unearthed, and caution tape around a power pole and my rose bushes. Despite this, I have not been contacted by anyone from Edison, nor was there a note left on my door. I shared photos with individuals contracting with Edison who mentioned that it seems like they are planning to replace the power pole. My name is Sherrill White, and I reside at [redacted] Crest Forest Drive, Crestline, CA [redacted]. I am eager for someone from Edison to provide an explanation as there is significant damage to my property. Please contact me at [redacted] to discuss this matter directly rather than through emails.

After my wife passed away in [redacted], I faced financial difficulties resulting in Chapter 7 bankruptcy and the foreclosure of our home at [redacted] S Roche St in Porterville, CA. Following the move to Michigan, I've been working to rebuild my credit, seeking the help of LexingtonLaw. Recently, a collection issue related to So Cal Edison appeared on my credit report, potentially affecting my ability to qualify for a VA loan with no down payment. I am eager to understand any outstanding obligations with your company to resolve this matter and move forward with my life. Your prompt assistance will be greatly appreciated. Thank you, Dave LaPere.

I am in need of relocating the drop at my house as Edison placed a tag where the new panel box should go, but it fell off. It is frustrating not being able to speak with someone directly and navigating everything online. I prefer receiving a paper bill instead of going paperless. Please ensure I receive the bill at my house. Customer service is important to me, so please contact me by phone at [redacted] instead of email. Thank you.

I reside in one of our rented apartments in San Bernardino. While the tenant is up to date with their bill, we require a main breaker change. To proceed, we need assistance to remove the lock on the meter. As the property owners, we aim to resolve this promptly to ensure the tenant can utilize all the electrical outlets in their unit. The tenant and I have both reached out previously, outlining the issue. I have a claim number on hand which I can provide. The apartment in question is located at [redacted] N Arrowhead Ave, Apartment #9, San Bernardino [redacted]. It is crucial to address this matter swiftly as the tenant has faced food spoilage on two occasions already, resulting in a total of three reported incidents.

I am frustrated. I am attempting to transfer a home bill to my name after purchasing a residence in California. Unfortunately, I don't have the account number for the electric bill. Online attempts have been unsuccessful, and the phone system repeatedly requests the phone number and account number for the home, which I am unaware of. I must complete this task today to avoid any service interruption. - Pam MacKinnon

I have been attempting to update the name on my account for several months now, but I have been unsuccessful. The online platform does not offer an option for this change, and when I attempt to contact customer service by phone, I am unable to speak to a representative. After sending in a written request, I received a voicemail instructing me to call a specific number to make the change, but when I called, there was no way to reach a human agent. I tried all available options, but it seems to be a continuous loop without a resolution. This process should not be so challenging.