I am still awaiting Gethuman response on my direct email messgae. I understand my questions are not to be solved immediately, but clearly no one responded. This Soundcloud was partially resolved by me and Soundcloud, but my main issue raised was to Gethuman so waiting...
GetHuman-vrskovy's Technical support issue with Soundcloud from September 2020
Help with my Soundcloud issue
The issue in GetHuman-vrskovy's own words
Hello Gethuman,**First of all, my respect to you for setting up a support page like this that can help with customer issues and hopefully also put pressure and optimalize communication and processes with companies and institutions that often rely just on their setups and many times very badly developed systems to deal with many importnat issues and also other factors that they may be having hard time dealing with as well.**I have pretty many open issues and sick of them already. I can imagine someone started with this support for the same reason :) Unfortunatelly I read your terms and I decided not to log in neither ask for support with my open issues, but rather hope to get a response or a statement on the following questions that I suppose are maybe even more important then dealing sometimes with really technical or some issue. Please dont feel offended and provide me with clear answers.***) Have to say I am really glad to have found your GETHUMAN support contacts and as advised above I would like to address my message to you before signing in. These days its a normal approach user has to agree with all terms and conditions what I respect if its in line with law and common sense, but there is almost never an adequate communication by sending this changes in advance at least to its members. This is making me and many other people unaware of actual terms and especially the ones changing so adding to that at liest explanation of changes would be beneficial to all sides. I hope you agree and as an example please provide me a way how GETHUMAN deals and communicates it.***) I have some issues with some companies in the US, but also in other countries. I found on your support page many contacts to companies(that you seem to be dealing on regular basis), but I am looking for a list that would link an institution to a specific company (some internet service provider for example in the us as I suppose most companies are doing bussiness based on some license or they have to follow certain guidelines and laws) as this information is missing on their publically available webpages or applications and its almost impossible for a person to escalate an issue if really needed. Its very unfortunate they dont provide this information as mandatory but I would expect for your support to be able to provide this information as you are maybe a last possibility from my point of view before pushing an issue to authorities(and hopefully eliminating or minimalizing these actions).***) I feel I forgot some other main point, but for sure I have to mention you should act as a showcase or how to say it with the way you are dealing with raised issues and by looking at this report form there is no info whether I will get a copy to my email of my own writing. I have faced this so many times and wasted so much time especially(loosing lot of active ideas and many times beneficial to other side or to solving the issue) that its really cheap and the lowest possible customer approach possible. Hope it*s not your type of setup and would be great to hear you havea positive impact on this "practice" of customer services. **Really frustrating dealing with basic even though so important issues like these, but it makes for me no more sense to struggle with small issues when this kind of missing informations keeps sometimes a customer in a circle or with his hands tied. Really dont think thats the way it should be, its not fair and won*t work(or without adequate feedback and response what I asuume should understand very well). **Hope to get your response soon, but if not don*t worry I won*t take it personally and store this email as it can be used within dealing with issue discussions(which I dont feel are any useful so I would rely more on supports like these), by escalating at authorities or if needed at court(I suppose you agree that is usually not a win win situation, but for sure a loss of time and patience). I personally have a lot of patience, but dont*t like loosing time. I will just add it up to the list even through again I hope that won*t be the case. Good luck with supporting and making "stuff" better.**Take care,**Miro**.** CET **.*.****
GetHuman-vrskovy did not yet indicate what Soundcloud should do to make this right.
I have an issue with Soundcloud too
How GetHuman-vrskovy fixed the problem
I am amazed to get a response or support from gethuman faster then through my paid service and that is promising. However I see attached text which is relating to general questions or common practice of customer services I sent directly to gethuman email as I believe before establishing clearerer process and feedback all other issues can be solved hardly efficiently. As somehow this issue got posted through my other issue with a sign in problem in soundcloud(which I decided not to deal with using gethuman before the general issues are solved as it would cause pretty much only double work. Which it did actually. I was asked to reset my password which I did, but only option on soundcloud was to reset when you forget password. Quite simple, but overall doesn*t make sense. Maybe some technical issue(as advised something that had to do with TOKENS). Well at least this way I made sure to have some feedback as I don*t understand it anyways. I have other issue which is seems a real threat to me, but I first I expect some response from GETHUMAN or anyone that can do something about it. Bellow my report is a message I did*t provide any sollution. Well I am not in the customer service bussiness and I am no programmer either. I believe though that without setting the main things right from the start can cause ineffectiveness and other complications. I see of course many improvements and many pages having great support and especially my current gethuman support experience is great, but for sure not ideal yet(If you wanted a specific sollution then please add specific subject in the email so I can track an issue especially when there can be related issues as in this sign in this case). I am sure the right setup of this and any customer support page can be a specimen or become a stnadard for many. Again I am thankful for any support, but before optimalization of some processes or using a better approach the overal sollution of issues and overall satisfaction won*t be sufficient. Sorry for mixing topics, but seems I reported these questions by accident under soundcloud when exploring your support page. **Thank you,
Please help with my Soundcloud issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Soundcloud customer problems.