How Do I Change My Payment Information with Soundcloud.com?
If you need help to change your credit card or payment information with Soundcloud.com, this article contains this information and more.
What Payment Methods Are Accepted?
- Debit or credit card (Visa and MasterCard)
- PayPal
- Diners Club
- American Express
- Discover
How Can I Change My Payment or Credit Card Method?
If you have canceled your current subscription, you cannot change the credit card information you have on file for that account. Rather, wait for the current subscription to expire, and then purchase a new subscription.
However, if you would like to update your credit card details for a subscription that was not canceled and is still active, you can do the following:
- Sign in to your account
- Visit your subscriptions page
- Click on "Use a different card" next to current details
- Enter your new credit card information
- Save your changes
You can also click here to speak to a customer care agent who can help change your payment information.
Transferring a Subscription To Another Account
If you purchased a subscription for a yearly Pro or a Pro Unlimited subscription plan accidentally, you can transfer it to another account by contacting a customer care agent at SoundCloud.com. You will need to provide your profile URL that the account is associated with and the account you would like to transfer the subscription to. The agents will let you know if the switch is possible after checking your information. Unfortunately, any monthly subscription plans cannot be transferred, including Go or Go+; however, it is possible to cancel the monthly Go or Pro subscription plan. To do this, use your computer to log into your account, then go to the subscriptions page and purchase something new.
Failed Payments
There are several reasons your payment may not be successful. First, check with PayPal or your bank to make sure they are not the ones blocking your SoundCloud payments.
For Credit Card Payments
- Your bank may reject the payment for unknown reasons
- You have insufficient funds in your bank account
- Your card is expired or the date of expiration is incorrect
For PayPal Payments
- The payment was not approved by PayPal
- PayPal canceled your billing agreement
If you need further help, click here to speak to a customer care agent.
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