Soundcloud Customer FAQ

If your songs and playlists have been removed and you cannot listen to any music on your account, it could be due to several reasons, such as violations of SoundCloud’s terms of service or copyright issues. We recommend checking your email for any notifications from SoundCloud regarding your account status. Additionally, ensure you are logged into the correct account. If you believe this was a mistake or need further assistance, you can find the most up-to-date contact information right here on this page.

If your account has been banned, review the email notification from SoundCloud explaining why. Typically, bans are due to violations of SoundCloud's Terms of Use. If you believe the ban was a mistake, respond to the email appeal or use the contact link on this page for further assistance with your account.

If you're seeing an incorrect homepage on Soundcloud, it might be because of various reasons such as cookies or cache related issues. Try clearing your browser's cache and cookies and then reloading Soundcloud's site. If you're using the app, try restarting the app. Alternatively, double check your Soundcloud account settings to ensure your preferred settings are correctly set. If your homepage problem is related to your profile, under the 'Edit' section, be sure to save any changes you made, especially to the 'Website' field. If the issue persists, it could be a temporary issue with Soundcloud itself and should be resolved soon.

It sounds like you may have inadvertently purchased a Pro or Pro Unlimited subscription on SoundCloud. These subscriptions are charged either monthly or annually. If the charges are unexpected, you may wish to cancel the subscription. To do this, log into SoundCloud, go to the subscription page under settings, and select the option to downgrade. If it was unauthorized, you should directly contact PayPal since they control your financial transactions. Please make sure to check your PayPal account settings to prevent unintended purchases in the future.

If SoundCloud has taken down your music due to copyright issues, it means that the platform identified that your content violated copyright laws. Soundcloud uses an automatic content identification system which spots material that was used without permission. The copyright owners generally have the right to decide where and how their music is used. If you believe there's been an error, you can file a dispute through the resolution centre in your account settings and provide explanations. Remember that using someone else's content without their explicit consent or license is against the copyright law. Also, if you have legally obtained the rights to use the material, providing an evidence should solve the issue.