Please help bring back a part of our son. He has recently passed. We would like to download*access our son's stored interviews and music.

GetHuman-loripage's customer service issue with from July 2018

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The issue in GetHuman-loripage's own words
We are trying to be able to retrieve or access the stored interviews and music. ... Our son had a sound cloud account. He has recently passed away. He had monthly auto w*d from his bank of $** for that account. I called the phone number (***.***.****) given with the debit on his April bank statement and left a message stating I wanted to stop payment and would like a call back to discuss what to do. I did not receive a call back. The payment is no longer coming out of his bank account. I have tried his sign in and password but they won't work to get into his sound cloud account. Another person who was allowed access and could always readily access the stored info also could not get in, the screen I'm told went blank. How can we retrieve our son's stored information?
These interviews and music are historical records and are valuable to the music organizations and people represented.
Could the account or access be transferred to another person?
We are not customers. Our son was the customer.
Stated in the problem section.
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We don't know the name of the product*service, only that it was a storage vehicle for interviews and music.
Customer service issue
Reported by GetHuman-loripage
Jul 17th, 2018 - 5 years ago
Seen by 35 customers so far
Similar issue to 291 others
1 customer following this
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GetHuman-loripage started working on this issue
Jul 17th, 2018 10:43am
GetHuman-loripage indicated the issue is not fixed yet.
Jul 17th, 2018 11:14pm
GetHuman-loripage indicated the issue is not fixed yet.
Jul 18th, 2018 12:18am
GetHuman-loripage indicated the issue is not fixed yet.
Jul 20th, 2018 2:21pm
GetHuman-loripage indicated the issue is not fixed yet.
Jul 25th, 2018 4:14pm