Our Sony Blu Ray player, Model BDP BX***, indicates on our TV screen that we need an up...

GetHuman-seamusdu's tech support issue with Sony from March 2019

2495 similar
0 following
Help with my Sony issue
Next: our robot will wait on hold for GetHuman-seamusdu to get a Sony rep on the line!
Always use the GetHuman Phone tocall Sony. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-seamusdu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-seamusdu may need:
Name, Billing address, Order number, Email address, Phone number, and Where was the item purchased
The issue in GetHuman-seamusdu's own words
Our Sony Blu Ray player, Model BDP BX***, indicates on our TV screen that we need an upgrade from Version M**.R.**** to a new Version M**.R.**** When I attempt to do the upgrade, I get a message telling me the upgrade failed. We are now unable to stream movies from Netflix and other sites. On our Samsung TV remote I would previously go to source and then change the source from HDMI * to HDMI * to stream movies. Now, there is a *rd choice, HDMI-CEC and it automatically switches to that source when I try to stream a movie?
GetHuman-seamusdu did not yet indicate what Sony should do to make this right.
I have an issue with Sony too
How GetHuman-seamusdu fixed the problem
We are waiting for GetHuman-seamusdu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sony's attention and get better help faster. Tap below to get started.
Having Sony issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-seamusdu fixes it.
This email address isn't valid


tech support issue
Reported by GetHuman-seamusdu
Mar 30th, 2019 - 5 mons ago
I have an issue with Sony too
Not resolved
Seen by 2 customers so far
Similar issue to 2495 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-seamusdu started working on this issue
Mar 30th 8:05pm