We have a Sony Bravia OLED tv. HDMI cable is connected to HP laptop to view some things...

GetHuman-ahechtma's customer service issue with Sony from January 2019

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The issue in GetHuman-ahechtma's own words
We have a Sony Bravia OLED tv. HDMI cable is connected to HP laptop to view some things. A strange screen appears with music all the time despite setting the screen saver to * hour to avoid this extremely annoying thing. Unless I press the remote every few minutes, the screen switches from HDMI to this screen saver looking thing with music.*Please tell me how to disable it. I tried * different hdmi ports and there’s no difference.
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Customer service issue
Reported by GetHuman-ahechtma
Jan 15th, 2019 - 9 mons ago
I have an issue with Sony too
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Seen by 5 customers so far
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GetHuman-ahechtma started working on this issue
Jan 15th 9:04am