My playstation * (Slim) doesn't load anything on the homescreen, when it does its slow...

GetHuman1722623's customer service issue with Sony from December 2018

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The issue in GetHuman1722623's own words
My playstation * (Slim) doesn't load anything on the homescreen, when it does its slow. My parties do not work as voices cut out and i cannot understand the other people. Whenever i open Youtube, Netflix etc they say I have no internet connection when I have checked my connection and tested it and its successful, my internet works perfectly fine on my Xbox, IPhone, IPad etc and i do not understand the issue. I have tried entering Safe Mode and rebuilding the database as apparently this would fix my ps*, it worked for a few days then went back to normal. How do I fix this and when will I be able to use my ps*?
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Sony

Customer service issue
Reported by GetHuman1722623
Dec 9th, 2018 - 6 mons ago
I have an issue with Sony too
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Seen by 2 customers so far
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Timeline
GetHuman1722623 started working on this issue
Dec 9th, 2018 3:37pm