My sony tv KD**X***E has been having problems since the first day I purchased it in Jan...

GetHuman-icansolv's customer service issue with Sony from December 2018

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The issue in GetHuman-icansolv's own words
My sony tv KD**X***E has been having problems since the first day I purchased it in January of ****. I have been on the phone with customer service many times since then. I have been told to wait for updated firmware, which I have done v*.***-*.***-****. While my previous youtube issues are mostly solved, my Netflix issues are not. Most annoyingly my TV turns on by itself at night, also turning on the sound system and wakes me up. When I attempt to turn off the TV it will shut off then restart itself by itself in a minute or two. I am forced to unplug the tv and go to bed. I have reset the TV so many times I can't even begin to count. I would like a replacement or repaired TV.
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Customer service issue
Reported by GetHuman-icansolv
Dec 7th, 2018 - 5 mons ago
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GetHuman-icansolv started working on this issue
Dec 7th, 2018 9:26pm