new router*modem incompatible with upgraded Sonos play *

GetHuman5413989's customer service issue with Sonos from October 2020

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The issue in GetHuman5413989's own words
I was trying to get it to play via wi-fi or ethernet ... Have a new Spectrum router (SAC*VIK) and network and Sonos told me it is incompatible with my old Sonos play *
the old play * worked via ethernet until Sonos upgraded it
telling me which Spectrum router would be compatible
ten years
chat with Sonos - sent me to "Just Answer", who wanted $** to respond
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Sonos

upgraded play *get
Customer service issue
Reported by GetHuman5413989
Oct 29th, 2020 - 4 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 292 others
0 customers following this

Timeline

GetHuman5413989 started working on this issue
Oct 29th, 2020 1:47pm