Soft Surroundings now has an OPEN phone line that says, "due to heavy call volume Customer Sevice is CLOSED, please try again tomorrow". I wonder how many customers will no longer order from them due to NO customer service. Nothing says poor service like NO ODERS!!!
GetHuman-clbmcnei's customer service issue with Softsurroundings.com from June 2018
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Help with my Softsurroundings.com issue
GetHuman-clbmcnei's next move: talk to Softsurroundings.com when they open.
Softsurroundings.com's call center is closed now. We will send GetHuman-clbmcnei a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-clbmcnei's own words
Get refund ... I returned item **AC**-*****. Order ******-****, Customer *********, but I neglected to enclose the fact sheet for return. I have attempted on numerous occasions to call customer service but as you know nobody can get through on any number on the web site. I also tried to Email, but the Email address was bogus. This was,my first attempt at trying to buy something from Soft Surroundings & if this is the way you treat a customer I don't know that I can ever trust you! Please contact me at ***-***-**** or ***-***-**** or Email *****@***.com
Not being able to talk to a real person indicates all they care about is the SALE rather than CUSTTOMER SATISFACTION
To receive refund for returned merchandise
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