What is your return/exchange policy?

Our return/exchange policy is designed to ensure your complete satisfaction with your Soft Surroundings purchase. If for any reason you are not satisfied with a product, you can return it within 60 days of purchase for a full refund or exchange. The item must be in its original condition with all tags and packaging intact. To initiate a return or exchange, simply visit our website and follow the easy steps outlined in our Returns & Exchanges page. We offer free returns within the United States, excluding Hawaii and Alaska. If you prefer an exchange, we'll ship the new item to you promptly and cover the shipping costs. For international orders, please contact our customer service for assistance with returns and exchanges. We strive to make the process hassle-free and customer-friendly.