I have just received my second album it’s incorrect size to what I oredered and wrong f...

GetHuman5206571's Overcharge/Strange charge issue with Snapfish from August 2020

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The issue in GetHuman5206571's own words
I have just received my second album it’s incorrect size to what I oredered and wrong front cover, to what is showing on my saved account. And I have been overcharged. Total amount taken from my account is $***.** for * albums. Not happy can someone please contact me to explain. I received my first album which was correct size & cover *”x**” second album incorrect cover and size you sent is **”x**”. I was to receive a credit of $**.**,*From my first order, because by mistake I ordered * of the same by mistake.

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Snapfish

Overcharge/Strange charge issue
Reported by GetHuman5206571
Aug 28th, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 198 others
0 customers following this

Timeline

GetHuman5206571 started working on this issue
Aug 28th, 2020 3:34am
GetHuman5206571 confirmed the issue is fixed. Hooray!
Aug 28th, 2020 12:28pm
GetHuman5206571 indicated the issue is not fixed yet.
Aug 28th, 2020 12:39pm