Snapfish Customer FAQ

We're sorry to hear about this issue. Snapfish works hard to make sure orders arrive in a timely manner. While Snapfish sends out numerous orders without issue, there may be times where courier companies misplace packages, or they simply don't make it to the recipient. It could also be a case of a delayed package. If you've waited past the expected delivery time, please reach out directly to the postal carrier, as they have more information regarding your package's whereabouts. Regardless, we suggest getting in touch with Snapfish customer support, who can assist in tracking the issue and may be able to offer a solution such as reshipment or refund.

We're sorry to hear about this issue. This isn't the typical Snapfish experience we'd like you to have. It's possible that there was an error during the packing or shipping process. You should directly contact Snapfish Customer Support immediately. Provide them with your order number and explain the situation. They'll be able to help guide you in the right direction to get your issue resolved.

We're sorry you're having trouble moving your photos. Please ensure that you have enough space in the album or page you're trying to move photos into. If an album is full, photos cannot be moved into it and may return to their original position. If there is enough space, try to drag and drop the photos again. If the issue persists, this could be due to temporary software glitches which can usually be solved by refreshing your browser, trying a different browser, or clearing your browser cache. If these suggestions don't work, there could possibly be a technical issue with Snapfish and you may need to wait for them to resolve it.

We're very sorry to hear about your unsatisfactory experience. Snapfish strives to deliver the best possible results. When it comes to photos being cropped, this issue often arises when the aspect ratio of the original photo doesn't match the aspect ratio of the selected print size. This wrong selection can result in parts of the photo being cut off. When you place an order, you can adjust and preview how your photos will be cropped during the editing process. If you're still unhappy with the product received, we recommend reaching out to Snapfish customer support directly for assistance with your specific order.

Ci dispiace sentire che non hai ricevuto il tuo ordine come previsto. Anche se noi non possiamo risolvere il problema direttamente, ti consigliamo di verificare il codice di tracking fornito con la conferma dell'ordine per monitorare la spedizione. Se non hai ricevuto un codice di tracking o se ci sono problemi con la spedizione, ti suggeriamo di contattare direttamente il servizio clienti di Snapfish. Essi saranno in grado di investigare ulteriormente sulla questione e fornire assistenza.