Snapchat Customer Service Issues

Hello, two days ago, my account was hacked, and I attempted to reset my password multiple times. I reached out to customer care on the same day but have not received a response yet. It seems the hacker may have also accessed my email, as I received a notification that my account was deleted for violating the terms of service. I have had this account for a long time and always followed the app's guidelines. I have not enabled two-step verification, so I find it strange that it kept popping up. I cherish the memories in my account and would be devastated to lose them due to something out of my control. I never share my password with anyone, so I am unsure how this breach occurred. Thank you.

Hello, I believe that my account has been compromised, as I am unable to access it. This issue has persisted for the past week. Prior to losing access, I encountered various problems with the app, including frequent logouts from Snapchat in quick succession. I also observed unfamiliar contacts being added to my account. Initially, I overlooked these incidents, but last Monday, I was logged out and temporarily suspended from Snapchat. Despite my attempts to unlock the account, I get logged out shortly after gaining access. This situation is distressing as I've maintained this account since [redacted] without violating Snapchat's terms of service. Unfortunately, my attempts to contact Snapchat support via the website and email have been unsuccessful. I am hopeful that you can assist me in resolving this matter. Thank you for your anticipated support. Best regards, A.K.

Dear Snapchat Team, I am reaching out to address the recent deletion of my Snapchat account with the username @doggystyleowl. I acknowledge that my account was deleted due to my use of a third-party app, which contravenes your terms and regulations. I take full responsibility for this and assure you that I will not repeat this mistake. I want to clarify that the content on my account was aimed at helping individuals elevate their consciousness rather than engage in any illicit activities. I am currently facing financial difficulties, being two months behind on my rent, and risking homelessness if this situation persists. The purpose of my account was not only to inspire but also to provide insights on various aspects of life. I deeply respect your platform and its guidelines, and I would appreciate the opportunity to explain my situation further. I intended to promote merchandise and share knowledge on meditation and forex trading. I am committed to rectifying my actions and moving forward positively. I kindly request a phone call to discuss my situation and share more about my background and intentions. I sincerely apologize for my misconduct and assure you that I am genuinely striving to make amends and secure a better future. Your understanding and support would mean everything to me in this challenging time. Thank you for your consideration and I hope to have the chance to speak with you soon. Warm regards, D.

Dear Snapchat team, I am in a difficult situation and need your help regarding my deleted account with the username: doggystyleowl. I acknowledge my mistake of using a third-party app, which violates your terms. I intended to share valuable content to help people, not harm anyone. I am falling behind on rent and facing homelessness soon. My ambition was to use the account for positive purposes like teaching meditation and forex trading, not for unlawful activities. I genuinely want to rectify the situation and continue using Snapchat for the right reasons. Please consider my plea and allow me to express my story further over the phone. I'm committed to following the rules and contributing positively to the platform. Your assistance in restoring my account would be life-changing for me. Thank you for your time and consideration. Sincerely, E.

While using Snapchat last night, I experienced issues with my service causing multiple logouts, leading to my account being locked. Despite unlocking it, the app kicked me out and locked it again after 20 seconds, which is distressing. I have relied on this Snapchat account since [redacted] for communicating with specific family members. I kindly request assistance in verifying and unlocking my account promptly. I have been a dedicated Snapchat user for years without previous complications, except during the recent disruptions in service. I can provide the necessary email and contact number for verification. It is crucial for me to access my account to safeguard cherished memories, including those with deceased loved ones. Losing this data would be devastating, and I am eager to continue using Snapchat as usual.

On Monday, when I tried to log in to my Snapchat account, I encountered some issues. Despite entering what I thought was my correct password, I couldn't access my account. When attempting to reset my password using my email, it claimed my email was incorrect, which was puzzling as I have only ever used that email address. I then tried to reset my password using my outdated phone number, which led me to realize that I hadn't updated my new number on Snapchat for a year. After reaching out to the individual who now has my old number, I successfully received and used the verification code to reset my password. However, even after changing the password, I was still unable to log in. The system kept saying the password was incorrect, even though I was certain I hadn't made a mistake. I urgently need assistance to regain access to my Snapchat, which holds numerous precious photos and videos spanning years.

The Snapchat app updated last night, July 29, [redacted], and now I'm having trouble accessing it. Despite deleting and reinstalling the app, it won't accept my usual login credentials, which include Face ID. When attempting to reset my password via email, the system indicated it couldn't process the request. I tried logging in with my email and password, only to find myself in an unfamiliar inactive account. I need guidance on how to regain access to my original account (x_bethanyrose). Snapchat keeps rejecting my password and won't allow me to reset it, despite having a verified recovery email.

After updating my Snapchat app, it stopped working. I offloaded it hoping to redownload without issues, but it just showed "open" in the app store with no download option. I then deleted the app and my saved data, hoping this would help upon redownload. However, I couldn't sign in as I forgot my password. I have another account linked to my phone number and main email but don't know which email is linked to the account in question. I've seen others facing similar issues, but I have deleted the app and don't know how to regain access. Is there anything I can do to recover my account or am I out of luck?

Today, there was a significant bug on Snapchat that prevented many users from accessing the app. Although most users were able to fix the issue by deleting and reinstalling the app, I have been unsuccessful in logging into my account. Despite changing my password and trying on LTE, I keep receiving a "check your connection" error. I suspect this is a bug and would appreciate assistance in regaining access to my account before midnight eastern time. I have already reached out to Snapchat support and consulted with their expert, but to no avail. Any guidance or support in resolving this issue promptly would be greatly appreciated.

I am having trouble logging into my Snapchat account. When I try to log in with my username and password, it shows "no matching credentials." Even after I reset my password via email, it still says "invalid email." I have verified this is the correct email as I have received emails from Snapchat support before. I then attempted to reset the password using my phone number, which was successful. However, when I try to log in again, it still displays "no matching credentials" and "wrong password." This account is important to me as it holds precious memories of loved ones. I am at a loss for what to do.

Hi, I encountered trouble logging into Snapchat last night when the app experienced an outage. Since I reside in Spain, I updated my phone number from a UK one to a Spanish number a few months back. However, I forgot to update this new number in my Snapchat settings. As a result, I am unable to receive the verification code necessary to log in. Although I attempted to reset my password via email, I am prompted to verify my number again, creating a deadlock situation. I have reached out to Snapchat support via email multiple times with no useful assistance. I am hopeful that changing the phone number associated with my account will allow me to receive a valid verification code and regain access to my Snapchat. Your help in this matter would be greatly appreciated. Best regards, Shiara

Hello, I am experiencing issues with Snapchat that started on July 29, [redacted]. When attempting to log in with my correct credentials after deleting the app out of frustration due to malfunctions, I keep getting an error message stating my information is incorrect. Similarly, my sister is also facing problems with the app. Can you assist me in resolving this issue and help me successfully log back into my account?

Hello, I'm Leia Fuentes. I'm hoping for assistance with my Snapchat account. When I reinstalled the app, it logged into the previous owner's account because my phone number was still linked to her account. As my previous email ([redacted]) is deactivated, I can't access my account (huntergirl1999) without it. I need to change the email to [redacted] and link it to my phone number ([redacted]) to access my snap memories. I've had this account since [redacted] and losing it would mean losing precious memories. My birthday is February 19, [redacted], and the old email associated was [redacted] There is a possibility that my old phone number ([redacted]) was linked to the account as well. Please, I need your help to preserve my memories. Thank you.

Hi, this is Garrett L. This morning, while using Snapchat on my phone, a sudden glitch logged me out of my account and when I tried to log back in with the correct email and password, I received a message saying my account was temporarily locked. I am confused as I did nothing to warrant this lock, and upon attempting to unlock it on the Snapchat website, I was informed that my account is permanently locked. I have never faced this issue before and never received any warnings about my account. I value the memories and connections stored in my account, and I kindly request your assistance in unlocking it. I hope for a prompt resolution to this situation as I rely on Snapchat for communication. Thank you for your attention.

I am reaching out because my Snapchat account has been banned, and I am hoping for your reconsideration to unlock it. This situation has deeply affected me, especially since Snapchat has been my refuge during these challenging times. I have exhausted all avenues in attempting to regain access to my account, and I am now feeling very desperate. When I am struggling with my mental health, Snapchat provides me a way to connect with friends and relive fond memories. I was unaware of the rules regarding third-party apps and only sought to make new connections due to my loneliness. I sincerely apologize for any violations and am eager to have my account reinstated. There are valuable streaks with friends and irreplaceable photos of deceased family members stored on the account. I respectfully request the lifting of the ban on my account.

Early this morning at 4:49, I received an email from Snapchat claiming that my account was terminated for a terms and conditions breach. I carefully reviewed the terms and am confident I did not violate them. Around 2 AM, Apple alerted me about a data leak involving my passwords and advised an immediate change, but as I was asleep, I couldn't act promptly. Upon waking up, my Snapchat account was already gone, indicating a possible hack and breach of terms by the hacker. I have used this account since [redacted] without any prior issues. Losing access means losing valuable memories of departed individuals, and I am desperate to recover my account along with the streaks and friendships attached. I am open to any necessary steps to restore my account. It feels unjust that due to a hack in the night, I lost everything and am unable to create a new account. Please consider my plea and provide real assistance rather than an automated response.

Hello, I am seeking assistance with my Snapchat account issue. Unfortunately, I was logged out and faced difficulties logging back in due to my locked email address, [redacted], and the requirement to change the password using only a phone number. I have provided detailed information about the account to prove my ownership, including recent activities, friends on the platform, snapscore, and specific memories saved in the app. I have been a Snapchat user since [redacted] and value the memories stored in the account, especially those related to my late grandmother. I have tried to recover my account through the email, but the restrictions from yourselves and Microsoft have made this challenging. Additionally, I have included more information such as location settings, blocked users, and saved pictures for verification purposes. I kindly request your assistance in regaining access to my account, as these memories hold significant sentimental value to me. The account details are as follows: - Username: Linn Park + crown emoji - Username: linnsan1998 - Created in [redacted] - Email: [redacted] - Phone: +[redacted]7 - Bitmoji: Batman costume, green eyes, light skin I sincerely hope for a resolution to this matter soon. Best regards, Linn Park

I recently experienced continuous crashes on my Snapchat for a week. I decided to delete and update the app, which then logged me out, and unfortunately, I forgot my password. The issue now is that I cannot remember my password and I am unable to reset it as the email I used no longer exists, and the phone number associated with the account is outdated. I desperately need access to my old account because it contains cherished memories of my child's birth and special moments from my travels. These memories are irreplaceable to me. Please assist me in recovering access to my account. Thank you.

I'm experiencing an issue on Snapchat where it keeps showing "can't find matching credential" when I try to log in. The problem started after I changed my password following a break-up with my boyfriend. I was logged into his main account and then back into mine within an hour. When I returned home, Snapchat was working fine for a few seconds but then it logged me out. Now, every time I try to log back in, it gives me the "can't find matching credential" error.

Hello, my account has been locked for two days. I haven't used any third-party apps, there have been no security breaches, and I only added two or three friends to receive birthday wishes. I have replied to around 40 messages since it was my birthday. I've attempted to unlock my account, but the request doesn't seem to go through on your site. I contacted the Snapchat support team, but I received a reply from an unhelpful bot that repeats information found on the site. Please unlock my account.