Snapchat Customer Service Issues

My account has been temporarily locked for about two weeks. Following Snapchat support's instructions, I removed any third-party apps, even though I didn't have any. After waiting 24 hours to log in again, I could access my account for only 6 seconds before getting logged out. Subsequently, I waited for 2 days and faced the same issue of being logged out after 10-20 seconds. Despite attempting to "unlock" my account a few days later, the problem persisted. After yet another wait period, when I "unlocked" it, my account was labeled "permanently locked," even though I managed to log in after 3 days. Repeating this cycle yielded the same frustrating results. Without engaging in any suspicious activities and with secure email and phone contacts, the constant logging out persists without any apparent cause. I have been patient, but this issue is becoming increasingly bothersome.

I recently replaced my old phone due to personal reasons, and now I am unable to access my Snapchat account because it is linked to my old phone number. Despite resetting my password, I encountered a security check for suspicious activity, requiring a code sent to my old phone number or a friend's email that I cannot access. I tried again on the 21st, but faced the same issue with the email. I would appreciate any assistance in recovering my account to access my photos and memories on Snapchat. Thank you for your help.

My account has been inexplicably locked. I am requesting for it to be unlocked since my phone number and email are both verified. This issue has occurred repeatedly this week and it has been frustrating. Similar incidents have affected other users, causing disappointment. I am uncertain if this is intentional or a technical glitch, but it is imperative that this matter be resolved promptly. Your assistance in unlocking my account is greatly appreciated to prevent any loss of data as it contains all of my important information. Thank you for your attention to this matter. Sincerely, Snapchat User.

I recently logged out of my Snapchat account, @girlygirldead, which I've had since [redacted]. I intended to reset the password to prevent being locked out but unfortunately got locked out anyway. My email linked to the account is associated with my spam account (@girlygirlspam), and my phone number is linked to an unknown account. I am unsure how to recover my password. I am willing to provide past passwords and associated email addresses to verify ownership. This account holds precious memories of my child, and I am eager to regain access.

I recently created an account in January, which was unexpectedly blocked. After receiving an email stating it was a mistake and providing a link to unlock it, my attempts failed, resulting in permanent lock with a score of [redacted].[redacted]. Despite only sharing personal photos and connecting with known contacts, the same scenario occurred when I made a new account 15 days ago with a score of 9.[redacted]. Snapchat claimed it was accidental but both accounts remained permanently blocked. I feel upset and disappointed since I did not violate any rules, and despite sending 20 emails, I have not received a response. Snapchat has disrupted my connections with family and friends, leaving me frustrated with these unjustified account blocks.

My mom recently purchased an iPhone 12 Pro Max and she had her Snapchat logged in on both that phone and her iPhone 11 Pro Max. After deleting data on the iPhone 12 to restore it from a backup, she faced an issue with logging back into Snapchat. The verification code is being sent to an old email address that she no longer has access to as the email domain has changed. Despite knowing the password, she's unable to access the verification code. She's worried about losing access to her account and all the photos and videos stored in the memories. Is there a way to verify her location as she was using the app just before restoring her phone? Your assistance in resolving this matter promptly would be greatly appreciated.

Today, while using Snapchat, I discovered that my personal information had been altered. Both my phone number and email address were changed without my consent, indicating that my account had been hacked. The sequence of events was suspicious—I was logged out, the app glitched, and upon trying to regain access, I was unable to verify my password. During this ordeal, I was on the phone with a friend who engaged with the hacker via text messages. The hacker, requesting phone numbers for Cash App payments, promptly blocked my friend after communicating. The hacker now has access to my phone number associated with Snapchat. I am eager to regain control of my account, restore my password, and perhaps update my contact information to secure my account. How can I reclaim my account successfully?

I require assistance in regaining access to my account. Recently, I received an email notification about a login from a different location and subsequently received another email stating that the Authentication App Login Verification was enabled. Despite changing my password, I am unable to regain access as it now requires a code generated by an authentication app, which I do not possess because the hacker configured it. Additionally, I received another email stating a login from the same location on another device. I am willing to provide any necessary information to recover my account, which contains valuable memories. I am concerned about losing my streaks and urgently require the two-factor authentication to be disabled, as it was activated by the hacker.

Hello, my name is Nevaeh Luna. Two nights ago, I lost my phone, which had my Snapchat account. Even though I know my password, I'm facing issues due to suspicious login attempts. I had an iPhone previously, but it broke, and I got a new phone. Unfortunately, I believe I left it outside, and it was taken. My main concern is retrieving my photos and videos on Snapchat. I can provide my username, Nevaeh_luna20, for assistance in unlocking the account. My current email is [redacted], or you can contact me on my new number, [redacted]. I appreciate any help in recovering these significant photos and videos. Your assistance is greatly appreciated.

I logged out of my account due to security concerns after receiving an email about unauthorized access. I changed the password for my old account but then couldn't recall the password for my current one. When trying to reset the password, it only changed the password for the old account, not the one I needed to access. The account holds many important memories that are valuable to me during difficult times. While I cannot remember the email or phone number associated with the account, I am willing to provide any additional details for verification. I greatly appreciate any assistance in recovering access to my account, username: briannasmith1xo. Thank you.

On April 14th, a tragic incident occurred where my best friend's 17-year-old son, Kyle Charles, took his own life while on Snapchat. A girl called [redacted], leading the police to Kyle's apartment. Despite their presence, the police did not enter immediately, and Kyle's mother, Cathy Calle, had to discover her son's body hanging in his closet. This devastating event has left my friend deeply disturbed, wondering what transpired in those two hours leading to Kyle's actions. There are videos on Kyle's phone showing him happy with friends just before the incident. The family is seeking answers and possibly considering legal action, as they believe there may have been missed opportunities to prevent Kyle's death. They are also looking into retrieving the Snapchat messages to understand Kyle's state of mind before the tragedy. The situation has raised concerns about the role social media may have played in this heartbreaking event.

I've not violated any community guidelines, so I'm confused why my account keeps getting permanently locked. Each time I log in, it kicks me out within seconds, showing the message "account has been permanently locked." Even when I try to create a new account, it gets locked out immediately. My account is @backendbreaker, and I really hope you can resolve this situation as it's becoming frustrating. The system prompts me to wait for 7 hours to unlock, but the issue persists. Please help me regain access to my Snapchat account.

I recently got a new phone and transferred all my apps, including my social media accounts. However, I am facing an issue with my Snapchat account. When I try to reset my password, it sends the verification to my old school email, which I no longer have access to. Unfortunately, it's not sending the code to my current phone number either. My new email is [redacted] Can you help me regain access to my account and retain all my memories from as far back as [redacted]? Thank you.

My username on my account, twintrip17, is EllieTyler, but when others see me on quick add or try to add me, it shows up as Ellie Metcalfe X. I have never used that name before and I haven't used her phone number or email as I don't know her. This mix-up is causing confusion and trouble as people think I am impersonating her, but that is not the case. I suspect it may be a glitch, but I haven't been able to figure out what happened. I've attempted to report the issue, but the options provided only relate to camera or filter bugs. I've tried logging out, changing my display name, removing my contact information, but nothing has resolved the problem. I hope to uncover the cause of this issue without having to create a new account, as I rarely use Snapchat and only change my display name when necessary.

I've been facing issues with Snapchat for some time now. I've attempted to back up my memories, but it always fails. Even after waiting for over an hour, nothing happens. Recently, I deleted and reinstalled the app, and although I could post on my story, my memories from the past few months are missing. I had precious pictures with my sister that I would like to retrieve. I tried downloading my data per a suggestion, but the memories from the last few months are still absent. Is there a way to access data from an earlier version or retrieve those missing memories? Thank you!

I'm Alicia, Wesley's mother. He's in trouble at school over a conversation on Snapchat with another student. The other parents have shown me pictures, but Wesley denies ever talking to her that night. He claims there are no conversations on his chat wall now since they may have been deleted. I need to know if you can retrieve the conversation from your end, verify his location at the time, or check if his account was accessed elsewhere.

Yesterday, I encountered an issue with my Snapchat account where it got temporarily locked after I was unexpectedly logged out. Despite my efforts to unlock it using the suggested website links and reaching out to Snapchat support via Twitter and their website, I have not been able to regain access. I rely heavily on this account to store memories and communicate with friends, and I'm feeling quite lost without it. Can someone please assist me in resolving this matter promptly? My account email is [redacted], and my username is softball2win. Thank you.

I am having trouble accessing my account despite resetting my password multiple times. I am unable to log in even after following the steps to reset the password. It keeps telling me the password is wrong, and I'm unable to gain access to my important photos and files. I really need to regain access to my account.

I recently changed my password to enhance the security of my account. However, after receiving a confirmation message that my password was successfully updated, I encountered issues logging in. Despite changing the password multiple times on 05/08/21 and receiving the successful update confirmation each time, I am unable to access my account using the new password. This is preventing me from logging in and accessing my account as needed.

I am frustrated as my Snapchat account got locked for following too many people quickly. Unfortunately, I am unable to unlock it through the website as I no longer have access to the authentication app on my old phone for the verification code. Even the recovery code I saved previously is not working. I really need my account back and would appreciate any help in unlocking it.