Snapchat Customer Service Issues

Archive 100

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #100. It includes a selection of 20 issue(s) reported March 27, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am seeking help regarding the account "laxhermano_25." Unfortunately, someone impersonated my best friend, Christian López, and deceived me into sending $[redacted]. I admit fault for not verifying his identity thoroughly. The scammer claimed to be Christian and requested funds, stating it was his own money. He pretended to be in need and transferred money from my credit card without my knowledge. This experience has caused me a significant loss, and I fear the scammer may deceive others using this method. I possess text messages, a fake number the scammer used, and the names of the cash app accounts involved. It is crucial to stop this individual to prevent further victims. The real Christian López has confirmed that others have contacted him facing similar situations. I urge Snapchat to take action and prevent this scam from recurring.
Reported by GetHuman5894826 on Saturday, March 27, 2021 8:09 PM
As a teacher amidst this unique pandemic era, our school has embraced utilizing Bitmoji in our virtual classrooms, newsletters, and presentations. The students have shown great interest and engagement with this creative approach, eagerly anticipating each new Bitmoji feature. In an effort to capture the essence of this unconventional school year in our yearbook, we incorporated a Guess the Teacher Bitmoji section. However, we encountered an issue with the yearbook company disallowing the use of Bitmojis after the submission deadline - a stark contrast to other schools successfully featuring Bitmojis in their yearbooks. We simply seek clarity on the matter as we aim to highlight these memorable teaching personas without commercial gain, but rather to commemorate this challenging yet impactful school year for our students.
Reported by GetHuman5911628 on Thursday, April 1, 2021 1:36 PM
Username: amiryardim My account has been permanently blocked. I hadn't verified my email and number, not realizing it would be a problem as I added many people. Even though I want to verify them now, it's impossible due to the block. I provided my email and number in this form as I do use them. I can offer proof to confirm my ownership if needed. My account is crucial to me with valuable contacts, conversations, and photos. Presently, I can't reach out to anyone, solely relying on Snapchat. I would greatly appreciate it if my account could be unblocked.
Reported by GetHuman-amiryard on Friday, April 2, 2021 12:28 AM
My second account, @nstraka54, was permanently blocked after receiving all my friend requests, losing memories and connections from the last three years. Creating a new account, @not_nstraka54, presented a similar issue. After adding classmates for a group chat on homework, the account was permanently locked again. I comprehend the need to prevent bots but losing contact with people is frustrating. If my account was flagged, I request a prompt resolution.
Reported by GetHuman-nstraka on Thursday, April 8, 2021 12:13 PM
Good Afternoon, I am writing to inform you that I logged into my Snapchat account on another phone and noticed that all my old photos have been lost, leaving only a few remaining. Below are my Snapchat user ID and mobile number. I kindly request your assistance in resolving this issue and providing guidance on how to recover the lost data. Please contact me at [redacted]. User ID: harshitak2020, Mobile: [redacted]. Thank you, Harshita K.
Reported by GetHuman-kandpalh on Friday, April 9, 2021 10:10 AM
Three days ago, I faced a temporary lockout situation on Snapchat. The app requested me to wait 24 hours before attempting to log in again. After complying, I managed to access my account briefly the next day before getting logged out once more. Upon trying to log back in, I was asked to wait another 24 hours. Subsequently, I attempted to log in again today, gaining access for a few seconds before being logged out once more. The situation has become increasingly frustrating despite my efforts to resolve the issue.
Reported by GetHuman5940973 on Friday, April 9, 2021 2:31 PM
I had trouble logging back into my account after logging out. Despite attempting to use my phone number for verification, I did not receive any verification codes via text or call. Seeking online support led to no resolution, as they requested my email (which I did not provide when creating my account) and only provided an automated response with a referral link. I would appreciate speaking to a human representative for assistance. Thank you.
Reported by GetHuman-leogcrei on Friday, April 9, 2021 3:39 PM
My account has been hacked for several months now. I have been attempting to contact Snapchat support for a while, but unfortunately, I have not received any responses. The hacker changed the email and mobile number associated with my account, making it impossible for me to regain access. I am desperate for assistance. This situation has become extremely frustrating as there are important people, including family members, that I can only communicate with through that account. Snapchat's lack of help in resolving this issue is disappointing. The username linked to the account is dustinisballer.
Reported by GetHuman5941542 on Friday, April 9, 2021 4:47 PM
One night, while sleeping, I suddenly found myself logged out of my Snapchat account. When I tried to log back in, a message informed me that my account was temporarily locked. Despite receiving no response after contacting support, I followed the instructions to wait 24 hours before trying again. Even after waiting more than 24 hours, the issue persisted. Eventually, I managed to log in, but only for about two minutes before being kicked out. Since then, I can only access my account for two minutes every 24 hours. Creating new accounts led to the same issue of being logged out due to connectivity problems. Despite changing my password multiple times, the problem remains. While I have not shared my password, I received notifications of logins from different states. Although no unauthorized logins have occurred recently, my account is still locked. Despite reaching out to Snapchat multiple times via email and phone, my account issue remains unresolved.
Reported by GetHuman-hadleyli on Friday, April 9, 2021 5:13 PM
I recently got a new phone and got logged out of my Snapchat account, but I can't recall the password. The email and phone number linked to my current Snapchat account are connected to an old account I don't use anymore, making it impossible for me to reset my password. Sadly, I've also forgotten the email and phone number associated with the account username AbbyHallberg4, which is the one I'm currently locked out of. Is there a way for me to retrieve the email and phone number tied to my abbyhallberg4 account or perhaps recover the password via email?
Reported by GetHuman-abigaleh on Friday, April 9, 2021 6:25 PM
I am having trouble accessing my account after it was hacked. I have been attempting to reset my password, but despite my phone number being the only verified information on the account, it keeps saying that the phone number does not exist on the account. I have never had this issue logging in before, but now I am unable to regain access. Please assist me as I have important memories stored in that account. Thank you for your help and have a good day.
Reported by GetHuman5942900 on Friday, April 9, 2021 10:16 PM
I recently upgraded my phone and now I can't remember my Snapchat password. I originally used an invalid email when I created the account when I was 13, and now I can't access it. Although my mobile number is listed in my settings, it can't be verified and keeps going back to the email issue. Unfortunately, I lost my cousin this year at 19, and I have valuable memories on Snapchat that I want to keep. I need help with this situation.
Reported by GetHuman-cydnayri on Friday, April 9, 2021 10:51 PM
I accidentally verified my phone number on my old Snapchat account instead of my new one. Now, when I try to verify my phone number on the new account, it says verification is disabled due to suspicious activity. Is there a way to remove the phone number from my old account without deleting it? I have many important videos and pictures saved there and wouldn't want to lose them. Your assistance in resolving this issue without deleting my old account would be highly appreciated. Thank you for your help. Best regards, A Loyal Snapchat User
Reported by GetHuman5950577 on Monday, April 12, 2021 2:41 PM
I am experiencing an issue with my account where I cannot view private stories. Even though users have listed me as someone allowed to see their stories, I am unable to view their posts. When I search for their name, it shows no stories, though I know they have posted. To troubleshoot, I had a friend tag me in a post on their private story, and while I received the notification, I was unable to view the content. This problem is frustrating as I am missing important information. I would appreciate a phone call to discuss further steps at [redacted]. Thank you.
Reported by GetHuman-maddiegh on Monday, April 12, 2021 11:07 PM
I have been locked out of my old Snapchat account for a little over a year now and I am struggling to recover it. The account holds precious memories and contacts I can no longer reach. Unfortunately, I lost my phone and the auto-login for my email during lockdown. Additionally, my sim card was deactivated about 6 months before, making it impossible to receive verification codes. I recently tried to reconnect my sim card to reactivate my account, but it was unsuccessful. I am not concerned about streaks or numbers; I just want my memories back. It saddens me to think I might never retrieve those videos and memories that hold significant moments of my life. It has been distressing not being able to share these memories with my partner. Whether it's access to my account or having the photos burned onto a disc and sent to me, I just want to ensure I do not lose them.
Reported by GetHuman5963876 on Thursday, April 15, 2021 3:32 PM
A week ago, I got logged out of my Snapchat account and couldn't log back in. The account was locked, and despite trying to unlock it, it was permanently locked. I never used any third-party apps or engaged in any activities that would lead to this. After several days, I managed to unlock it, but was logged out again shortly after. I suspect my account was hacked because the reason for the lock was not clear when I tried to unlock it. Sometimes I can briefly access my account before being logged out again. I'm concerned about losing all the memories stored on my account and I'm hoping to find a solution to save it.
Reported by GetHuman-ihihhi on Friday, April 16, 2021 3:14 AM
I have been struggling with resolving this issue for months without any progress. It seems like whoever hacked my original email account, [redacted], has been getting assistance from your end. Despite changing my phone number from [redacted] to [redacted], the old number is still associated with my account, making it impossible for me to use my current number to verify my accounts. The hacker has created numerous accounts in my name, preventing me from accessing my accounts. I want all accounts linked to either phone number deleted and my original account restored. This situation is frustrating as my personal information is being misused. I request your assistance in resolving this matter promptly and effectively. You can contact me at [redacted]. Thank you. Patricia M.
Reported by GetHuman5974692 on Sunday, April 18, 2021 7:54 PM
My Snapchat account, Yk.lishamonique, has been inexplicably locked. Despite verifying emails and numbers, I keep getting locked out of new accounts like loud_kushh, Lish-g23, and Ali.shag23. I don't have any third-party apps or devices linked. Snapchat, I urge you to unlock my main account and permanently remove the others. It's frustrating having my named accounts deleted while fake ones remain untouched. Please unlock Yk.lishamonique and delete the rest.
Reported by GetHuman5981344 on Tuesday, April 20, 2021 3:27 PM
Hello, I need assistance. I unfortunately shared my password, leading to someone changing it and sharing inappropriate content from my account. While I recently regained access, I am now locked out. I had begun adding people quickly and was met with a lockout prompt, directing me to contact Snapchat support. I am hopeful for your help in unlocking my account, as it holds precious memories from my sister's party that I intended to print for her upcoming birthday. Apologies for the unwarranted activity on my account. Thank you and have a great day. Sincerely, Leiya Pleasant.
Reported by GetHuman-leiyaple on Wednesday, April 21, 2021 11:11 PM
I currently have two Snapchat accounts. One account has a verified email, while the other has a verified mobile number. The account with the verified email lacks a verified mobile number, and vice versa for the other account. I possess one email address and one mobile number. Each time I attempt to verify my number on one account, a message indicates it belongs to the other account. Similarly, when I try to verify my email on the other account, it claims the email belongs to another account. I intend to delete both my Snapchat accounts and uninstall the application from my phone. However, upon visiting the accounts portal for deletion, I encounter difficulty logging in despite entering the correct username and password for each account. Assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman5987668 on Thursday, April 22, 2021 2:12 AM

Help me with my Snapchat issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!