A user hacked and logged into my account and changed the email associated with the acco...

GetHuman4848528's Hacked Account issue with Snapchat from May 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman4848528 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4848528's own words
A user hacked and logged into my account and changed the email associated with the account. I changed my password about ten minutes later when I saw the email. I then struggled a little and went to sleep. I got a few different texts that said “ Your Snapchat account has been locked to protect your privacy. Please reply*with your *-digit PIN to unlock your account.” whenever I tried to respond to this number the text message wouldn’t deliver. *I woke up this morning with a text from snapchat that said “ Snapchat code: ******. Do not share it or use it elsewhere!”. I began logging back into my Snapchat app and used the code when prompted with a screen asking me to type in the code generated from my authentication app and it said “this is not the right code”. I’m thinking it might have been too long but I don’t know what to do to get logged back into my Snapchat account and fix this!

GetHuman4848528 did not yet indicate what Snapchat should do to make this right.

How GetHuman4848528 fixed the problem

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman4848528
May 20th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 25942 others
0 customers following this

Timeline

GetHuman4848528 started working on this issue
May 20th, 2020 5:10pm
GetHuman4848528 indicated the issue is not fixed yet.
May 20th, 2020 9:34pm

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