trouble logging into my snapchat with verification code

GetHuman-abiroger's Account Access issue with Snapchat from May 2020

Help with my Snapchat issue
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Before contacting them, items GetHuman-abiroger may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-abiroger's own words
My account got logged into by someone else, and they changed the password. I saw this through my email and got a text to send another code back to that number if it wasn't me. I did this, and it told me that a verification code would be put on my account. I reset my password and it worked, however I do not have a verification code to put in. I never set this up on my snapchat account and I don't know how i'm supposed to receive access. I have emailed snapchat support and they have not responded at all. It has been * days since this issue occurred, and I need to figure out how to get this verification code or a way to get into my account. I got an authenticator app as instructed, however I did not set this up on my snapchat prior to being logged out, so there is no use in the app without a key, which would've been provided if I had set this up in snap. I just want to get into my account and get my pictures and videos back. I need snapchat to take away the verification code, or give me a code so that I can sign in.
I never set up a verification code that they are asking for

GetHuman-abiroger did not yet indicate what Snapchat should do to make this right.

I have contacted snapchat many times with no response
How GetHuman-abiroger fixed the problem

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Account Access issue
Reported by GetHuman-abiroger
May 30th, 2020 - a year ago
Not resolved
Seen by 28 customers so far
Similar issue to 25067 others
0 customers following this

Timeline

GetHuman-abiroger started working on this issue
May 30th, 2020 12:49am
GetHuman-abiroger indicated the issue is not fixed yet.
May 30th, 2020 5:16am

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