The hacker messaged me through my close friends Snapchat, who had also been hacked, and...

GetHuman-elsawate's Hacked Account issue with Snapchat from January 2020

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-elsawate's own words
The hacker messaged me through my close friends Snapchat, who had also been hacked, and asked for my password so they could check something. I gave it to them thinking it was my friend who I trust. I promptly received an email telling me an unknown Samsung device which I do not recognise had logged in. Then an email saying my password had been changed and finally one saying I had chosen to deactivate my account. *I am wondering if there is any way to recover my Snapchat as the email stated that it would not be permanently deleted for ** days. **Kind Regards,*Elsa Waterfield.

GetHuman-elsawate did not yet indicate what Snapchat should do to make this right.

How GetHuman-elsawate fixed the problem
A friend messaged me saying the hacker had reactivated the account and was messaging people again so in the time that my account was live again I used to the ‘forgotten your password’ feature to change my password through my email and I was able to get back in.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-elsawate
Jan 8th, 2020 - 2 years ago
GetHuman-elsawate shared how to fix
Seen by 41 customers so far
Similar issue to 22681 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-elsawate started working on this issue
Jan 8th, 2020 2:44pm
GetHuman-elsawate confirmed the issue is fixed. Hooray!
Jan 9th, 2020 5:22pm

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