My Snapchat was hacked by my ex-boyfriend I have always had the same email and I had ne...

GetHuman3618012's Hacked Account issue with Snapchat from September 2019

Help with my Snapchat issue
First: share to improve GetHuman3618012's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3618012 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3618012's own words
My Snapchat was hacked by my ex-boyfriend I have always had the same email and I had never updated my phone number on the account but my username is King-destiny** my email has always been the same since I made my Snapchat watch was* *****@***.com When I tried to login he had already changed the email and phone number on my account because I did receive a email stating I was asking for it to be changed I am now being threatened of having pictures used against me and also I really want to regain access to my account it means so much to me as my Snapchat Has pictures and videos that I will never be able to I look forward to hearing from you to see what we can do in order for me to regain access to my account I can be emailed at D*****@***.com also via cell ***,***.**** *Another email I can be email is *****@***.com

GetHuman3618012 did not yet indicate what Snapchat should do to make this right.

How GetHuman3618012 fixed the problem

We are waiting for GetHuman3618012 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman3618012
Sep 19th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 50199 others
0 customers following this


GetHuman3618012 started working on this issue
Sep 19th, 2019 9:17pm
GetHuman3618012 indicated the issue is not fixed yet.
Sep 20th, 2019 1:43am