I was getting many verification codes texts and then i received a texted saying, “Leahh...

GetHuman-leahhyne's customer service issue with Snapchat from December 2018

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-leahhyne will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-leahhyne can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-leahhyne's own words
I was getting many verification codes texts and then i received a texted saying, “Leahhyness, to confirm the deletion of your Snapchat account, please type "Yes"If you do not wish to delete your account, please type "No" Obviously, i texted back no and then i received another text saying, “Please re-enter six digit confirmation code sent to you to confirm identity and secure account.” i didn’t respond so i then got this text saying, “This is a Snapchat customer service representative. Following some suspicious activity there has been a security threat for account 'Leahhyness'. Someone has been using the account from another IP address. And as part of our policy, we must confirm the rightful owner of the account to protect privacy” so then i texted the confirmation code and then received this text saying,” Can you confirm the most recent six digit verification code sent for account “leahhynes” “ so then i sent them another code and that was the end of it. after that i wasn’t able to get into my account. my phone number was changed, my email was changed and i couldn’t get back in. i’m crying and i want my snapchat back. i don’t care how i can prove myself but i want my account back now. i tried messaging the number again and it was deleted

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Snapchat

Customer service issue
Reported by GetHuman-leahhyne
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 1235 customers so far
Similar issue to 25228 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-leahhyne started working on this issue
Dec 27th, 2018 3:05am

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