Pink hearts turned into a red Heart

GetHuman-ssmbcopy's customer service issue with Snapchat from September 2018

9 views | 14160 similar | 0 following
Help with my Snapchat issue
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The issue in GetHuman-ssmbcopy's own words
Understand why my girlfriends pink heart went back to a red heart. ... So my girlfriend and I achieved the pink hears on Snapchat. We still have the pink hearts on my phone, but on her phone she has a red heart now. Why is this? It can't be because we were briefly not each other's best friend on snap because then my heart would be reduced to the yellow heart and so would hers but hers just reverted to the red heart. I would like Snapchat to tell me why this happened. I don't need anything fixed I would just like to know what the issue is so moving forward we know why this happened. Thank you for your time.
We both just want to know what happened. Neither of us are particularly frustrated
I would like an email or an answer stating why I still have pink hearts next to her name on my phone but she has a red Heart next to my name.
I've used Snapchat since **** and still love it. I use it daily
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Snapchat

Customer service issue
Reported by GetHuman-ssmbcopy
Sep 12th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 14160 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-ssmbcopy started working on this issue
Sep 12th, 2018 8:16pm
GetHuman-ssmbcopy indicated the issue is not fixed yet.
Sep 17th, 2018 6:45pm
GetHuman-ssmbcopy indicated the issue is not fixed yet.
Sep 17th, 2018 6:50pm

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