Dear stiffuller,**We are sorry for the inconvenience that may have been caused with reg...

GetHuman994154's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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The issue in GetHuman994154's own words
Dear stiffuller,**We are sorry for the inconvenience that may have been caused with regards to your account with Snapchat.*At Snapchat Inc we are constantly updating and fixing bugs to rectify any issues our Snapchat users may face. *Technical elements are a day to day factor in the service we provide and sometimes problems do occur. This can be on a large scale via bugs, via providers (android or IOS) and in cases individually. *Technical support is improving the way we use Snapchat everyday but errors can still occur. *In your case with have seen Issues with IOS from version *.*.* up until the current **.*.*. With Apple announcing updates yearly, Snapchat Inc have to update to become compatible and technical issues occur.*Problems with unwanted saved chats, images and photos are an underlying factor.*Again this could be down to several other factors* upgrading your handset, downloading the latest IOS version, installing and reinstalling Snapchat. *Another elements we have seen is loggin out of Snapchat into other devices or handset. If the chats haven’t been active from the original chat date, dates of change will sometimes ocour from the last switch activating a new chat date within that individual chat or chats. *This is more likely the case for your current issue, yet we cannot confirm this fully without physically having the cell phone to investigate.*I hope this helps with your concerns and issues. This is a big factor we will be working hard to resolve on a permanent basis, but with technology continuing to improve problems occur! *In some cases contacting your provider ‘Apple support’ as they still may be able to provide further support.**Yours*Team Snapchat
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Snapchat

Customer service issue
Reported by GetHuman994154
Aug 15th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 10956 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman994154 started working on this issue
Aug 15th, 2018 2:45pm
GetHuman994154 indicated the issue is not fixed yet.
Aug 15th, 2018 2:45pm