Somebody has hacked my account (xjustnaledix) and has changed the email and number to t...

GetHuman-nalediwi's customer service issue with Snapchat from July 2018

3 views | 6625 similar | 0 following
Help with my Snapchat issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nalediwi's own words
Somebody has hacked my account (xjustnaledix) and has changed the email and number to their own so when I try to log in i cant although the password is the same it asks for verification I cant provide. This has happened multiple times in the past but I had changed my password and email when it has and they are still able to access my account. I am prepared to create a new account but I don't want to loose my memories or all my friends usernames.**Could you either change the email details to *****@***.com and the number to *********** so I can log on my account or email me with a list of all my snapchat friends and usernames so I can create a new account and add them all. Thanks, Naledi

GetHuman-nalediwi did not yet indicate what Snapchat should do to make this right.

How GetHuman-nalediwi fixed the problem

We are waiting for GetHuman-nalediwi to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nalediwi fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-nalediwi
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6625 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-nalediwi started working on this issue
Jul 7th, 2018 8:39am
GetHuman-nalediwi shared this issue with others over email
Jul 7th, 2018 8:40am