Somebody has hacked my account (xjustnaledix) and has changed the email and number to t...

GetHuman-nalediwi's customer service issue with Snapchat from July 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nalediwi's own words
Somebody has hacked my account (xjustnaledix) and has changed the email and number to their own so when I try to log in i cant although the password is the same it asks for verification I cant provide. This has happened multiple times in the past but I had changed my password and email when it has and they are still able to access my account. I am prepared to create a new account but I don't want to loose my memories or all my friends usernames.**Could you either change the email details to *****@***.com and the number to *********** so I can log on my account or email me with a list of all my snapchat friends and usernames so I can create a new account and add them all. Thanks, Naledi

GetHuman-nalediwi did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman-nalediwi
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6625 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-nalediwi started working on this issue
Jul 7th, 2018 8:39am
GetHuman-nalediwi shared this issue with others over email
Jul 7th, 2018 8:40am

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