Good morning Snapchat, I am Malcolm Clark, @m.clar** on Snapchat. I have a request. My...

GetHuman-malclar's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
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The issue in GetHuman-malclar's own words
Good morning Snapchat, I am Malcolm Clark, @m.clar** on Snapchat. I have a request. My phone has been stolen, so I can't log in because of my two factor verification code goes to that number. The person who stole it turned the phone off completely so that I can't receive any messages at all. I tried to go onto the Verizon website but the messages never went through because of the fact that the phone is off. (***-***-**** is the number). This is the registered email for my account, I was wondering if I would be able to log in via email instead. Also my recovery codes were inside of my notes in that phone, so I no longer have access to them. I really need my account, otherwise everything on the account would be going to waste. Is there any way I can long in with a code that is sent to this email because it is the registered email? Please help me Snapchat, Thank you.**Sent from my iPad

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Snapchat

Customer service issue
Reported by GetHuman-malclar
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 6392 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-malclar started working on this issue
Jul 5th, 2018 2:13pm
GetHuman-malclar indicated the issue is not fixed yet.
Jul 6th, 2018 3:49pm

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