I was on Snapchat taking a video, and a picture of a demented dog popped on the screen...
GetHuman-chloecoz's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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Before contacting them, items GetHuman-chloecoz may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-chloecoz's own words
I was on Snapchat taking a video, and a picture of a demented dog popped on the screen, while I was taking the video. It was as if it were a sticker but that’s impossible because I was still taking the video. It was just the head of a dog, it’s eyes were red and it was grinning. And before this happened, the recording was lagging. I tried to take a screenshot of it but it wouldn’t let me. And then it just disappeared. And the videos I was taking kept on lagging. So I deleted the app, but if still kept on happening. I’m scared someone is watching me through my Snapchat or my phone. None of my other apps are acting weird. Please help me. I know this sounds like a lie but I have no reason to lie about this, really.
GetHuman-chloecoz did not yet indicate what Snapchat should do to make this right.
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