I was on Snapchat taking a video, and a picture of a demented dog popped on the screen...

GetHuman-chloecoz's customer service issue with Snapchat from June 2018

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The issue in GetHuman-chloecoz's own words
I was on Snapchat taking a video, and a picture of a demented dog popped on the screen, while I was taking the video. It was as if it were a sticker but that’s impossible because I was still taking the video. It was just the head of a dog, it’s eyes were red and it was grinning. And before this happened, the recording was lagging. I tried to take a screenshot of it but it wouldn’t let me. And then it just disappeared. And the videos I was taking kept on lagging. So I deleted the app, but if still kept on happening. I’m scared someone is watching me through my Snapchat or my phone. None of my other apps are acting weird. Please help me. I know this sounds like a lie but I have no reason to lie about this, really.
GetHuman-chloecoz did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-chloecoz
Jun 17th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 4626 others
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GetHuman-chloecoz started working on this issue
Jun 17th, 2018 6:17am